Dotmatics is a leader in R&D scientific software connecting science, data, and decision-making. Its enterprise R&D platform and scientists’ favourite applications drive efficiency and accelerate innovation. More than 2 million scientists and 10,000 customers trust Dotmatics to help them create a healthier, cleaner, safer world.
Dotmatics is a global team of more than 800 team mates dedicated to supporting its customers in over 180 countries. The company is headquartered in Boston, with teams located around the world.
Dotmatics is backed by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software scaleup companies. Learn more about Dotmatics, its platform, and applications including Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express and LabArchives at https://dotmatics.com.
Come join us!
As an evolving, global business at the cutting edge of scientific innovation, we offer curious, bright minds from around the world the chance to make immediate impact. We offer meaningful benefits in each market, generous pension/retirement savings plans, equity and a collaborative, remote-friendly work environment centred around core key behaviours and high levels of integrity.
What do we need
We are seeking a highly motivated individual to join our team as an QA/Application Scientist. You will work with our product team, provide support and training, be responsible for technical assessment of customer needs, and deliver product demonstrations. This role will help customers understand their needs, analyse their data environment, assist in design and implementation of our solutions and aid in integration with their data systems. You will also be responsible for demonstrations and training, technical support, and business development where appropriate.
In this role you will get to:
- Work closely with the product development team, be involved in feature development, and do QA testing of algorithms and scientific workflows.
- Act as a primary point of contact for technical support with customers.
- Develop customer training materials and tutorials - both written and video.
- Produce and maintain domain and informatics knowledge in all areas where our solutions are applicable, with a focus on informatics for flow cytometry analysis.
- Monitor our product roadmaps and software release cycles, and provide feedback into those processes based on knowledge gained from our customers.
- Understand customer’s scientific and technical needs and then address them through delivery of a sound scientific presentation of our solutions.
- Assist our marketing teams with preparation and review of product-related content for customer communications.
- Support our sales processes by leading product demonstrations and technical Q&A sessions with prospective customers.
We are looking for people who have a customer-centric focus with the ability to meet challenges with resourcefulness, generate solutions to achieve a technical win, and develop innovative ideas. We are looking for people with a Masters or PhD in molecular biology, cell biology, bioinformatics, Immunology or other relevant domain and minimum of 2+ years professional experience.
The key skills we are looking for are
- Advanced knowledge with classical and advanced flow cytometry analysis
- Wet-laboratory methods and applications in flow cytometry.
- Translating difficult scientific concepts into a format for a non-specialized audience.
You may also have
- Quality Assurance
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.
Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.
What We Do
Dotmatics is the global leader in R&D scientific software that connects science, data, and decision-making. Combining a workflow and data platform with best-of-breed applications, we offer the first true end-to-end solutions for biology, chemistry, formulations, data management, flow cytometry, and more.
Trusted by more than 2 million researchers from the world’s leading biopharma, chemicals and materials enterprises, and academic institutions, we are dedicated to working with the scientific community to help make the world a healthier, cleaner and safer place to live.
Learn more about our platform and products, including GraphPad Prism, Geneious, SnapGene, Protein Metrics, LabArchives, and more, at https://dotmatics.com
