Application Request Engineer

COMPANY OVERVIEW

ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker® platform with Application Allowlisting, Ringfencing™, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Application Request Engineer role is a fantastic role to start your cybersecurity career. Our Application Request Engineer are responsible for, but not limited to:  

• Software Analysis and Evaluation: Conduct comprehensive research evaluations of software applications to ensure compliance with organizational standards and security protocols.
• Log Analysis and Pattern Identification: Review historic logs and data to identify usage patterns and any deviations that may indicate irregular activities. Analyze how different software programs interact with each other and the system to make informed, educated decisions.
• Custom Security Rules Development: Identify, implement, and maintain customized security rules and policies tailored to the organization's requirements.
• Incident Response Support: Assist in reporting and responding to incidents related to sandbox machine malfunctions and other unexpected behavior.
• Process Enhancement: Contribute to the ongoing improvement of security and compliance processes by identifying areas for optimization and proposing solutions that enhance efficiency and effectiveness. 
• Continuous Learning: Stay updated with industry trends and developments in Information Security and Information Technology. Participate in training opportunities to enhance skills and maintain a strong understanding of evolving compliance requirements 

ThreatLocker provides 24/7 support to our global clientele. Therefore, our Application Team is required to be on a rotating schedule to allow for quality support. Weekend and/or overnight work is required at times, however sufficient notice will be provided. 

REQUIRED QUALIFICATIONS 

THIS IS AN ENTRY LEVEL ROLE. If you're computer savvy, interested in cybersecurity and are willing to learn this role is for you!  

• Clear and concise verbal and written communication skills 
• Knowledge of different software tools, such as RMM and Remote Access software 
• Cybersecurity certificates (CompTIA, Security+, Network +), preferred 
• Knowledge and experience in Windows Operating System and Windows Server Operating Systems 
• Basic troubleshooting principles 
• Customer Service Skills 

WORKING CONDITIONS: 

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. 

• Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.