Application Reliability & Monitoring Specialist

FIRST. is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms. We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry.
 

About the role
We are looking for an Application Reliability & Monitoring Specialist to join our team. In this role, you will monitor and diagnose application issues to ensure optimal performance and availability, proactively respond to alerts.

Responsibilities

• Monitor and diagnose application issues to ensure optimal performance and availability of all IT applications and infrastructure escalate problems and provide recommendations for improvements
• Focus on Site Аpplication and Infrastructure Reliability activities including proactive monitoring, responding to alerts and look for possible automation gains
• Work with members of the R&D and Senior IT team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset
• You will be required to work on 24/7 shifts
• Proactively initiate incident management process
• Provide assistance to B2B Support team and alert escalation
• Troubleshooting applications by leveraging tools like PRTG, Zabbix, Kibana, Grafana, Prometheus Stack, Catchpoint, and other
• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in the available stack
• Creating performance analysis reports & dashboards for business teams upon request
• Proposing and implementing solutions to improve application availability and reliability

Requirements

• Experience with Service monitoring
• Skilled in IT problem diagnosis and resolution
• Understanding of TCP/IP networking
• Experience with Virtualization, Load balancers and Linux 
• Exposure with monitoring tools like Prometheus, Grafana and ELK stack is a plus
• Understanding of HTTP response code and API basics
• Strong communication skills - verbal and written
• Scripting experience is an advantage

What we offer

• An open-minded environment that values you
• An international multicultural team
• An amazing office environment
• Food vouchers (95 EUR)
• Additional health insurance
• Sports card
• Up to 24 days of paid annual leave
• Flexible working hours
• Manicure, barber, massage, breakfast, and snacks in the office
• Wedding and new baby bonus
• Team building activities
  

If you are interested in joining our diverse and dynamic team, we are looking forward to your application. Only short-listed candidates will be contacted.

Confidentiality of all applications is assured!

By submitting your application, you acknowledge that the Company will process the personal data contained in your CV, résumé and/or motivational letter for the purposes of managing the recruitment and selection process, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), applicable data protection legislation and the Company’s Recruitment Privacy Notice.

As part of the application form, you will also be asked whether you agree to the Company retaining and using your personal data beyond the applicable six-month retention period, for a total period of up to 24 months following the completion of the recruitment process, so that you may be considered and contacted for future employment opportunities.

Providing this consent is entirely optional and will not affect your application for the current position.

You may withdraw your consent to the retention and use of your personal data for future employment opportunities at any time, without affecting the lawfulness of processing carried out before its withdrawal, by sending an email request to [email protected].