About the Team: SMBF Production Management
Our Production Management team provides critical business and technical support to the Security Markets, Banking and Functions (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.
Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.
Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.
Role Overview
Citi Wholesale Lending is undergoing a significant multi-year technology initiative to modernize its core accounting and loan servicing applications for Agency, Non-Agency, and Bi-lateral businesses globally. This strategic transformation centers on migrating to and optimizing the Loan IQ platform, with the goal of supporting growth, enhancing efficiency, and mitigating operational risks by transitioning away from current legacy products. The success of this critical program hinges on establishing a robust, full-service Lending Production Support team.
As an Apps Support Senior Analyst, you will be pivotal in ensuring the continuous operation and high performance of our Loan IQ production environment. Based in Jersey City, NJ, this role is integral to a globally distributed team spanning Pune, Sydney, and Irving, dedicated to providing 24/7 support for this enterprise-critical application.
We are seeking a dedicated Loan IQ professional who possesses deep, hands-on knowledge of the platform's core application processes, configuration capabilities, and intricate financial workflows. You will apply your expertise to troubleshoot, maintain, and optimize complex Loan IQ functionalities, directly contributing to the stability and effectiveness of our global lending operations. This role offers an excellent opportunity to leverage your passion for technology and profound understanding of the LoanIQ product within a dynamic and impactful transformation initiative at Citi.
Responsibilities:
Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
Maintain Production environments with highest levels observability, resiliency, and recoverability.
Partner with other regional teams for providing a stable Production Support coverage to Business.
Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
Handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Implement and drive automations focused on productivity improvements and toil reduction
Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
Qualifications
5-7 years’ experience in an Apps Support role is essential
Loan IQ platform expertise, with strong background in Loan IQ functionality.
Deep Loans domain knowledge in a large financial services organization including deal booking
mechanics, corporate actions, payment systems, and credit agreements acumen.
Experience supporting LoanIQ or Oracle Flexcube is preferrable
Good Unix/Linux and Shell scripting skills
Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM).
Consistently demonstrates clear and concise written and verbal communication skills
Effectively share information with other support team members and with other technology teams
Good knowledge of SQL (Oracle dialect is preferable)
Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
Experience in Apache Spark, Hive, Starburst
Experience with Middleware solutions such as Kafka
Experience with Java or other programming languages and a willingness to learn new technologies
Education:
Bachelor’s/University degree
Core Technology:
- LoanIQ Platform – is required
- SQL
- SpringBoot
- Unix/Linux and Shell scripting skills
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Jersey City New Jersey United States------------------------------------------------------
Primary Location Full Time Salary Range:$109,120.00 - $163,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jun 29, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5-7 years experience in an Apps Support role
- LoanIQ platform expertise
- Deep loans domain knowledge including deal booking mechanics, corporate actions, payment systems, and credit agreements
- Experience supporting LoanIQ or Oracle Flexcube
- Unix/Linux and Shell scripting skills
- Experience with monitoring tools such as ITRS Geneos and AppDynamics
- Experience with log aggregation tools such as ELK, Splunk, Grafana
- Good knowledge of SQL (Oracle dialect preferred)
- Experience with REST, JMS, Spring Boot, Tomcat, and JSON/XML processing
- Experience in Apache Spark, Hive, Starburst
- Experience with middleware solutions such as Kafka
- Experience with Java or other programming languages and willingness to learn new technologies
- Bachelor's/University degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
