The Role
Provide technical support for Zoho applications and integrations, onboard and train clients, perform system audits and configuration updates, map business processes, escalate complex issues to product teams, and maintain user-focused documentation and knowledge base.
Summary Generated by Built In
Technical Troubleshooting: Diagnose and resolve user-reported issues related to Zoho applications, third-party integrations, and custom workflows.
Client Onboarding & Training: Guide clients through system configurations and conduct training sessions to ensure high user adoption.
System Maintenance: Perform routine system audits, update configurations, and assist in mapping client business processes into software solutions.Issue
Escalation: Document complex bugs or feature requests and escalate them to senior developers or product teams while keeping clients updated.
Documentation: Create and maintain internal knowledge base articles and user-friendly guides for client self-service.
Skills Required
- Experience troubleshooting Zoho applications, integrations, and custom workflows.
- Ability to guide clients through system configurations and conduct user training sessions.
- Perform routine system audits and update configurations.
- Map client business processes into software solutions.
- Document complex bugs and feature requests and escalate to senior developers or product teams.
- Maintain internal knowledge base articles and create user-friendly guides for client self-service.
- Strong written and verbal communication for client-facing support and documentation.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
