What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.This opportunity entails being responsible for troubleshooting and resolving advanced application issues that are assigned to the team. Also responsible for the on-going support, configuration, implementation, performance monitoring, upgrade, and documentation of enterprise applications. Participates in 24/7 on-call rotation. Serves as escalation point for Level I and II application support. Will also assist in on-going efforts to continually improve and document the security of HNTB's information technology infrastructure.
What You’ll Do:
- Provides tier 2 support and maintenance of applications to meet daily operational needs. May act as escalation point if needed.
- Configures, maintains, and upgrades applications to meet daily operational needs and supports strategic IT projects.
- Designs, implements, and maintains customizations of applications to meet evolving business needs including reports, dashboards, and workflows.
- Designs, implements, and maintains third-party software connections and applications to support various business needs.
- May act as the lead during debugging system integration and functionality issues including engagement with vendor support for defect resolution.
- Develops, documents, and implements policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
- Maintains up-to-date knowledge of application functionality, customization, and integration.
- Performs other duties as assigned.
What You’ll Need:
- Associate’s Degree in Computer Science or related degree and 6 years of relevant experience, or
- In lieu of education, 8 years of relevant experience
What You'll Bring:
- Proficient in supporting enterprise applications. May primarily work as a subject matter expert within specialized area(s).
- Resolves complex issues that may require an extended amount of time to complete.
- Applies knowledge to the design and implementation of applications.
- Able to guide and mentor junior colleagues.
- Takes a proactive approach to work and acts strategically.
- Able to author and maintain documentation of applications and troubleshooting techniques.
What We Prefer:
- Innate curiosity
- Experience working with Microsoft and other cloud-based applications
- Ability to work well within a strong team of individuals
- Strong history of cross-team communication and collaboration
- Operational ownership and accountability
- Knowledge of Agile and ITIL principles
Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about Equal Opportunity Employer/Disability/Veteran
Visa sponsorship is not available for this position.#NF #IT.
Locations:
Kansas City, MO.
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NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Skills Required
- Associate's Degree in Computer Science or related degree plus 6 years relevant experience, or 8 years relevant experience in lieu of degree
- Experience troubleshooting and resolving advanced enterprise application issues and serving as escalation point for Level I/II support
- Experience supporting, configuring, maintaining, and upgrading enterprise applications
- Experience designing, implementing, and maintaining application customizations, reports, dashboards, and workflows
- Experience designing, implementing, and maintaining third-party software connections and integrations
- Ability to develop, document, and implement policies, procedures, and guidelines to ensure data integrity and change control
- Participation in 24/7 on-call rotation
- Ability to guide and mentor junior colleagues and act as technical lead during complex debugging and vendor engagement
- Strong documentation skills for applications and troubleshooting techniques
- Experience working with Microsoft and other cloud-based applications
- Knowledge of Agile and ITIL principles
- Strong cross-team communication and collaboration skills
HNTB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HNTB and has not been reviewed or approved by HNTB.
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Retirement Support — Retirement programs are viewed as a standout, with the ESOP and 401(k) described as valuable long‑term wealth components. Accounts note meaningful accumulation through ownership over time.
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Equity Value & Accessibility — Employee ownership is accessible from day one via the ESOP, enabling broad participation in firm performance. This accessibility is credited with enhancing long‑term compensation value.
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Affordable Benefits — Health insurance is described as covering most costs with low out‑of‑pocket expenses. Comprehensive medical, dental, and vision options contribute to perceived affordability.
HNTB Insights
What We Do
At HNTB, we are committed to making connections possible and creating a better tomorrow. As an employee-owned infrastructure solutions firm, we believe that mobility plays an important role in helping to unlock a brighter future for communities everywhere. That's why we work to deliver innovative transportation systems and infrastructure solutions that connect people and expand opportunity. Our approach is rooted in collaboration, and we work closely with our clients and partners to create innovative solutions that meet the unique needs of each community we serve. With more than a century of service, we are working to build a future where everyone has access to safe, reliable and efficient transportation options. Professionals work alongside clients nationwide to address their most complex technical, financial and operational challenges — providing a full range of infrastructure-related services, including planning, design, program management and construction management. Together, we are making connections possible
