Application Operation Specialist - Octopus

Who we are

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring for a reputable insurance company with headquarters in Riyadh a skilled Application Operation Specialist to join the team.

Position Overview:

We are seeking a skilled and motivated Specialist - Application Operation - Digital to join our team. This role is crucial for providing Level 2 (L2) application support services to stakeholders. The ideal candidate will have a strong background in Java, Oracle PL/SQL, and web services, including SOAP and REST, and will be adept at problem-solving and process management in line with industry best practices.

Key Responsibilities:

• Application Support: Provide L2 support for digital applications, addressing and resolving issues in a timely manner according to established guidelines.
• Problem Analysis: Analyze L2 queries and issues, determine appropriate solutions, and implement resolutions while adhering to relevant policies and best practices.
• Process Improvement: Develop and refine problem-solving guidelines and processes to enhance support efficiency and effectiveness.
• Stakeholder Interaction: Collaborate with stakeholders to understand their needs, provide technical support, and ensure satisfactory resolution of application-related issues.
• Documentation: Maintain comprehensive documentation of support activities, problem resolutions, and process changes to ensure knowledge sharing and compliance.

• Java: Proficiency in Java for developing and troubleshooting applications.

• Oracle PL/SQL: Strong experience with Oracle PL/SQL for database management and queries.
• Web Services: Experience with SOAP and RESTful web services, including tools such as SoapUI for testing and integration.

Experience:

• Years of Experience: 3-5 years of experience in application support or a related field, demonstrating a solid understanding of application operation and support processes.

Education:

• Degree: Bachelor’s Degree in Computer Science, Information Systems, or a related field.

Desired Attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a commitment to delivering high-quality support services.

• Competitive salaries paid in USD.
• Working with Tech gurus.
• Working from an outstanding work office space in New Cairo.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment.