As our IT Application Managed Services Lead you act as the IT Service Owner for all Application Managed Services, bridging the demand of the business for IT Services with the delivery of activities as agreed upon by contract with third-party service providers. The Application Managed Services Lead shapes efficient structures and processes in a high performing organization with business stakeholders, IT and Service Providers to achieve operational excellence, and assures the availability, performance and security of IT business services, conform SLA from inception to retirement.
You will report directly to the Head of Digital Enterprise Solutions.
Responsibilities
Your responsibilities include:
- Leading all ITIL processes (incident, problem, change), being responsible for the full service portfolio including lifecycle management and formally accepting new and changed IT services into the operational landscape.
- Owning and governing managed service contracts, running service performance reviews (QBRs), managing commercials and functionally managing (steering) the service managers of the external service providers
- Ensuring licenses are optimized, controlling and managing the financial budget per service, and initiating cost-saving improvements
- Acting as the central point of contact for the service provider, aligning and partnering with Value Streams/Domains and managing the relationship with business stakeholders (Information Officers, BPOs, Key Users) to channel demand
- Developing a long-term roadmap for services, using operational data to provide insights on performance and driving improvements to Standard Operating Procedures (SOPs)
- Leading the Delivery Management competence center and acting as the people leader for the run teams
- Working and thinking level equivalent to master's degree or equivalent combination of education and experience
- Experience with service strategy and in designing and implementing Service Integration and Management (SIAM) solutions.
- Experience working with risk and control frameworks (e.g., SoX, COBIT) and ITIL Service Management processes.
- Experience supporting cross-border operations.
Minimum requirements
- Senior IT Leadership: 10+ years of experience in relevant business and/or IT roles, with at least 5 - 7 years as a senior service or delivery management position
- External Provider Management: Experience managing external IT service provider contracts and vendor relationships.
Skills
The following skills will be assessed during interviews, covering:
Technical / functional skills
- Stakeholder & Relationship Management: Proven ability to manage complex stakeholder fields across business, IT, and external vendors
- Strategic Service Planning: Proven experience with service strategy, service portfolio management, and roadmap development
- Change Leadership: Strong leadership capabilities to drive process adherence and continuous improvement with matrixed teams and external partners
- ITIL Service Management: Deep, practical experience with ITIL processes (incident, problem, change, capacity, continuity management)
- Service Integration & Management (SIAM): Proven experience in designing and implementing SIAM solutions to manage multi-supplier environments
Behavioral / leadership skills
- Ensures accountability: Holds self and others accountable to meet commitments
- Optimizes work processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Communicates effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Instills trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
- Develops talent: Develops people to meet both their career goals and the organization's goals
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Master's degree or equivalent combination of education and experience
- Experience with service strategy and designing and implementing Service Integration and Management solutions
- Experience with risk and control frameworks such as SOX and COBIT
- Experience with ITIL Service Management processes
- Experience supporting cross-border operations
- 10+ years of experience in relevant business or IT roles
- 5–7 years of experience in a senior service or delivery management position
- Experience managing external IT service provider contracts and vendor relationships
- Stakeholder and relationship management across business, IT, and external vendors
- Strategic service planning, service portfolio management, and roadmap development
- Leadership experience driving process adherence and continuous improvement with matrixed teams and external partners
- Practical experience with incident, problem, change, capacity, and continuity management
- Experience designing and implementing SIAM solutions in multi-supplier environments
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
