Technical Application Lead - Warehouse Management Systems

The Technical Application Lead for Digital Driver Check In is responsible for overseeing and coordinating activities within the upcoming Digital Driver Check In Application (DDC) in the Global Applications team. This role involves assisting in formulating the DDC business case and ensuring that it reaches its targeted objectives. Detailed tasks include managing the development of changes performed by external vendors involved in the DDC project. This role is also responsible for managing the Supplier relationships within the Global Applications team to ensure that contractual obligations from the Suppliers are met. This includes coordinating Scope of Work (SOW) and Work Requests (WR) for various software suppliers within the Global Applications Team. This role will also work with the Accellos WMS team to ensure that Release and Change Management procedures are being adhered to.

Key Responsibilities:

• Project Management
  • Ensure that the Digital Driver Check In project achieves its intended targets from a software implementation perspective.
  • Coordinate and solution DDC functionality with software vendor to ensure that it achieves the intended benefits as stated in the business case.
• Continuous Improvement
  • Ensure that prioritized Change Requests from business users are realized in a controlled and predictable manner
  • Implement Release and Change Management processes for the DDC application,
• Availability Management
  • Ensure that Application Services achieve the agreed-upon expectations.
  • Ensure the quality and robustness of developed artefacts with the objective to reduce impact of changes to the business users.
• Change Management
  • Ensure completed changes are organized contain the necessary detail and artefacts for deployment to production
  • Ensure completed changes are organized in the Change Requests in ServiceNow for CAB approval
• Quality Assurance
  • Ensure completed changes are tested to meet but functional and non-functional requirements from the business
  • Ensure that Change Requests in ServiceNow are regression tested to reduce impact to the business
• Incident Management
  • Ensure Level 3 support is rendered to the Service Desk
  • Ensure that Team members are technically and functionally equipped to perform Level 3 support activities
• Knowledge Management
  • Ensure that knowledgebase for known incidents and resolutions are documented
  • Ensure that L3 and L2 fixes are documented for cross training
• Other duties as assigned

Qualifications:

• Experience: Minimum of 10 years of experience in Supply Chain related Applications, SQL skills or WMS related expertise, with a proven track record in managing external software suppliers.
• Education: Bachelor’s degree in Information Technology, or a related field.
• Technical Skills:
  • SQL skills (Oracle or MSSQL)
  • Familiarity with WMS processes.  Familiarity with Infios Accellos E3PL product although not required, is an added benefit.
  • Knowledge of ITSM processes and experience in managing external software suppliers is preferred.
• Soft Skills:
  • Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines.
  • Strong analytical and problem-solving abilities to understand business requirements and translate them into technical solutions.
  • Exceptional communication skills, both written and verbal, to interact with cross-functional teams and present to senior leadership.
  • Detail-oriented with a commitment to accuracy in evidence collection and documentation.
• Industry Knowledge: Deep understanding of warehouse management processes and WMS related domain such as EDI processing, Gate In and Gate Out, Dock Management and Driver engagement processes.

Preferred Qualifications:

• Experience working with Cold Chain Logistics companies or 3rd Party Logistics providers.

Work Environment:

• Full-time position, remote eligible
• Occasional travel may be required for audits or team collaboration.
• Fast-paced environment requiring adaptability and proactive problem-solving.

Please note: We are unable to sponsor work authorization now or in the future for this role.

#LI-Remote

Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.