Assists customers with identifying their technical specifications and determine what documentation is required to incorporate the organization's products into customer applications. Prepares engineering drawings, production specifications and schedules, and contract modifications to ensure that customers' technical requirements are met. Develops application notes that clearly describe how the organization's products should be used in the customers' target application. Develops test applications used for testing modules, including customer-specific components.
Job Summary
To provide EFD Key Account Henkel with excellent and professional technical service and application support to maximize the sales of EFD 1K component business in accordance with agreed targets Gloably.
Essential Job Duties and Responsibilities
- Support KAM to do trouble-shooting as requested, provide Henkl with an excellent and professional technical service timely.
- Work with application team to develop unique application solution to meet Henkel’s needs and assist KAM in developing appropriate projects and new applications to grow our Henkel business in Aisa.
- Support EFD PLM and KAM to implement new product evaluation program as requested by Henkel under agreed guideline at lab or customer site, prepare and submit testing report in the format requested to related team members.
- Work with Qaulity Engineer, to conduct investigations and anslyses of the root causes of all quality complaints from Henkel and to implement improvement measues as requested. the direct superviosor in the format as requested.
- Take necessary business trips and actively participate in technical, sales and quality meeting as requested.
- Prepare and submit the monthly report to the supervisor in the format requested.
- To submit & maintain all expenses within the company guidelines.
- Participate and take on additional assignments and projects as required.
Education and Experience Requirements
- Bachelor’s degree or above in Mechanics, Engineering or Electro-mechanics related field.
- 5+ years’ experience in technical support or application development, specifically in fluid dispensing industry.
- 3+ years supervisory / managerial experience, technical or engineering background is preferred.
Preferred Skills and Abilities
- Integrity, honest; hard working; detail-oriented, team player.
- Self-disciplined; self-motivated and customer-oriented.
- Good command in English both oral and written.
- Good interpersonal and communication skill, Strong computer operation skill.
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
