Responsibilities:
Work closely with the sales team, be sensitive to sales situations, able to quickly analyze a technical problem quickly. Be able to deliver effective presentation and demonstration of products to both large and small technical and non-technical audiences.
Provide front-line product technical support, including email and hot line phone call product support. Interface and coordinate with global technical support group to meet customers’ satisfaction.
• Provide expert hotline support to customers for the Cognex Vision and Identification Products family.
• Provide technical support to satisfy customer’s request.
• Manage and handle all possible platforms used and supported by our products, including Host machines (e.g. PC, Stand-alone), Operating systems (Win7,8 & others) , Compilers (e.g. C#.NET), Industrial protocols and other related areas
Provide RA service. Guide customer how to get Cognex hardware status. Provide RA number and quotation to customer.
• Identify customer’s problems, duplicate them and provide adequate solution on both Hardware and Software issues in the shortest timeframe.
• Escalate bug-related issues to Corporate Product Engineering.
Perform other related duties as required.
• Provide technical assessment of customer applications in pre-sales and technical support in post-sales situations when required.
• Conduct product training class to both internal team and customer.
• Prepare software and hardware to demonstrate Cognex’s system capabilities during tradeshows, prepare and conduct technical seminar presentation, and supporting beta customers.
• Manage the samples and office equipment at local office and training room. Cross coordinate with application engineer to manage samples at other offices within specific region, help to make sure sample management status.
• Provide English document translation help when required.
Top Skills
What We Do
Cognex Corporation designs, develops, manufactures and markets a wide range of image-based products, all of which use artificial intelligence (AI) techniques that give them the human-like ability to make decisions on what they see. Cognex products include machine vision systems, machine vision sensors and barcode readers that are used in factories and distribution centers around the world where they eliminate production and shipping errors.
Cognex is the world's leader in the machine vision industry, having shipped more than 4 million image-based products, representing over $10 billion in cumulative revenue, since the company's founding in 1981. Headquartered in Natick, Massachusetts, USA, Cognex has offices and distributors located throughout the Americas, Europe and Asia.
For details visit Cognex online at www.cognex.com.
