Application Engineer

Job Description
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and
compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.
Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

Title: Application Engineer
Experience: 2-4 Years

Location: Bangalore

Work Mode: Hybrid

The Role
As an Application Engineer, you will be responsible for hands-on technical implementation of Ushur’s solutions, configuring workflows, integrating APIs, and ensuring smooth deployment of our platform. This role requires deep technical expertise and strong execution skills. You’ll work closely with Technical Consultants, Solution Architects, Project Managers, Customer Success Managers, and other internal teams to ensure seamless implementations that align with best practices and scalability. You will be part of the growing team and collaborative environment where your opinion and ideas matter.
Responsibilities

• Build & Configure Solutions: Develop and implement complex workflows using Ushur Platform and industry best practices.
• Technical Implementation: Leverage your technical expertise to implement software solutions for marquee customers by setting up integrations, configuring APIs, and ensuring seamless data flows.
• Documentation: Create solution and technical documentation, including ERDs, data flow diagrams, and process flows.
• Testing & Troubleshooting: Conduct unit testing, support UAT, and resolve technical issues to ensure smooth deployments.
• Platform Expertise: Become a subject matter expert in Ushur’s platform, supporting product development and enhancements.
• Process Optimization: Identify and implement best practices to improve efficiency in implementation.
• Supporting Multiple Customers & Projects: Support multiple projects across various clients by understanding business requirements and designing scalable, end-to-end solutions.
• Cross-Team Collaboration: Work closely with Technical Consultants, Product, and Engineering teams to refine and optimize solutions.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 2-4 years of experience designing technical solutions for cloud applications.
• Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.
• Diligent in Agile delivery.
• Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.
• Familiarity with cloud services, preferably Amazon AWS
• Solid organizational skills, including attention to detail and multi-tasking.
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
• Strong problem solving and negotiation skills.
• Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.
• Customer-first behavior
• Strong verbal, written, and presentation skills
• Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude

Why Join Us?

• Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
• Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
• Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
• Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
• Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.
• Embrace Growth: Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.
• Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.