Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Pre and post sales technical support for the use of Protocol Group ProductsDetailed Duties and Responsibilities:
- Provide first/second line technical support for CNS Protocol test product lines (PCI Express, CXL, NVMe, Ethernet, Fibre Channel SAS, SATA).
- Respond to customer queries and requests for help using the support tracking system by web, email and zoom.
- Utilize Protocol Analyzers and other test and measurement equipment.
- Interpret and analyze trace captures
- Independently Interpret testing and compliance results and provide feedback to the customer.
- Communicate clearly between Customers and other internal individuals
- Collaborate with other team members: sales engineering, marketing, application engineering and product development teams
- Work within organizational policies and practices
- Recreate/validate reported issues
- Escalate and involve/work with next line of support where appropriate.
Required Education, Skills and Experience:
- Strong analytical /problem solving skills, proactive problem solver
- Education level: Degree or higher. BSEE/BSCS, Bachelor's degree (B.S.) in Electronics/ electrical engineering / relevant discipline, or equivalent combination of education and experience
- Experience in remotely supporting customers
- Good English communication in addition to local language
Preferred Qualifications:
- Knowledge/experience of high-speed serial protocol standards
- PCI Express (PCIe), Compute Express Link (CXL), NVMe, SAS,SATA, Ethernet, Fibre Channel
- Comfortable interfacing with customers and being part of the Sales process
- Knowledge of electrical and electronics principles – in particular high speed serial protocols
- Basic understanding of computer network configuration and protocols
- Experience using test instruments (e.g., compliance testers, protocol analyzers)
- Debug or validation of PCIe protocol
- Debug or validation of CXL protocol
- Debug or validation of NVMe or SAS
- Familiarity with a Linux and Windows operating environment
- Foreign language skills ideal but not required
- Good understanding of Sales cycle and customer decision making and development cycle
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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Top Skills
What We Do
Teledyne FLIR designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. We bring innovative sensing solutions into daily life through our thermal imaging, visible-light imaging, video analytics, measurement and diagnostic, and advanced threat detection systems.
Teledyne FLIR offers a diversified portfolio that serves a number of applications in government & defense, industrial, and commercial markets. Our products help first responders and military personnel protect and save lives, promote efficiency within the trades, and innovate consumer-facing technologies. Teledyne FLIR strives to strengthen public safety and well-being, increase energy and time efficiency, and contribute to healthy and intelligent communities.
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