Application Engineer

Company Description

At Diagraph, we pride ourselves on offering our customers world-class solutions to meet their challenging product identification needs. As a leading manufacturer and distributor of inkjet coders, automated labeling systems, thermal transfer inkjet coders, and laser coders, Diagraph engineers and builds products to help manufacturers get products identified with manufacturing codes – such as lot codes, date codes, batch codes, barcodes – and out the door quickly and efficiently.

Diagraph culture embraces entrepreneurial drive and thinking where you can provide significant impact. If you are results driven, innovative, and customer oriented, Diagraph is the company for you! 

Total Rewards Package 

Diagraph is a division of ITW a Fortune 200 global multi-industrial manufacturing leader. We have the perks! Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability. For more details see https://www.itw.com/careers/benefits-compensation/

Job Description

The applications engineer is responsible for pre-sales technical support and application testing to ensure products/systems meet customer requirements. Additionally, will provide post-sales technical support to resolve customer issues. The primary role is to help define and support all pre-order requirements for accurate product solutions for direct and distribution sales. Technical support includes application requirements review, site visits, product questions, and equipment set-up/test to verify the best solution. Design application specific options to meet applications. Responsibilities also include product training for Sales, Service, and customers as well as trade show setup and support.

• Work with customers and sales representatives to define product solution that satisfies the application’s requirements, while maintaining company profitability. 
• Provide technical and commercial assistance to Sales in preparation for customer meetings.
• Design of solutions, costing, and quotations as required to support sale opportunities.
• Validates pre-sales analysis of functionality of product when required.
• Participate in information gathering meetings with clients to determine the clients' needs, business goals, and desired outcomes.
• Presale technical, communication, and programming support for special applications.
• Sometimes this requires on-site customer support.
• Ensures order development activity is customer focused, results orientated, performance driven and in compliance with all applicable internal and external requirements.
• Consult with various departments as appropriate to resolve technical product issues. Advanced trouble shooting assistance to help desk, field service, and end users.
• Primary contact to for technical, engineering, design, and quality issues.
• Completes technical product training to departments including, Sales, Field Service, Distributors, and Help Desk.
• Attend and support tradeshow activities including equipment set-up and customer demonstrations.
• Tests alternative techniques and methods; recommends changes in procedures, consumables, or equipment as necessary. Evaluates items being considered for addition to product line.
• Benchmarks and evaluates competitive products. Supports new product development activities.
• Reviews and provides guidance to internal personnel on technical bulletins per product group.
• Participates in training sessions, seminars, and continuing education to stay abreast of new technical developments.
• Maintains focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and makes process improvement recommendations to management

Qualifications

Education: Bachelor’s degree in Engineering field or Associates degree with 5 or more years related experience.

Skills:

• Preferred engineering skills include knowledge of electronics, mechanics, pneumatics, and computer programming.
• Five years of relevant experience, with at least two years in application engineering preferred.
• Experience in the design and development of programmed applications.
• Experience with SolidWorks or other design software preferred.
• Ability to handle multiple projects in a short period of time, multitask, and cope with deadlines.
• Excellent customer service skills.
• Demonstrated ability to generate technical reports.
• High level of accuracy and attention to detail.
• Excellent problem solving, troubleshooting and teamwork skills.
• Excellent verbal, written, communication, and presentation skills.

Additional Information

Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.

1. While performing the duties of this job, the employee is frequently required to talk, hear, sit and type, occasionally twist/turn, reach above shoulder and outward, stand, walk, bend, and grasp with hands.
2. The employee must carry up to 50 pounds occasionally and push and pull up to 20 pounds occasionally.
3. Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring object into sharp focus. 

Working Conditions: Working conditions commonly associated with the performance of the functions of this job.

1. Typical Office (66%) & Plant Conditions (60%)
2. Travel ( 20%)

Machines, Tools, Equipment and Work Aids that may be representative but not all inclusive of those commonly associated with this position:

Computer, Microsoft Office Suite, calculator, telephone, scanners, printers.

License(s)/Certification(s) Required: None

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.

All activities, demands, conditions and requirements are linked to essential job functions.

All your information will be kept confidential according to EEO guidelines.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.