Job Description
Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.
Responsibilities of this position include but are not limited to;
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Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level
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Leads projects requiring coordination with other functions & customers
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Deliver customer education courses on-site as well at COE labs
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Cost & time effective application method deployment on Agilent instruments
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Promptly troubleshoot method/technology transfers issues from one instrument to another.
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Respond promptly to related customer queries & help in prompt resolution of customer escalations
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Training of internal & external team and provide technical support.
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To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
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Holds product seminars for customers, prospects and employees
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To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted
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Must be willing to travel extensively
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To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as & when required.
Qualifications
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Master’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent
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Relevant 5-6 years of professional experience on analytical instruments in Liquid chromatography domain like LC, LCMS, LCQTOF etc. in field of Pharma, Biopharma/Proteomics market segments etc.
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Experience with troubleshooting and problem solving
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Experience with the Agilent solutions is desired but not essential
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Verbal and written communication is clear, respectful and timely.
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You enjoy travelling and visiting customers
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Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills
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Microsoft Outlook, Excel, PowerPoint, SQL etc.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required50% of the Time
ScheduleSchedule:Full time
ShiftDay
DurationNo End Date
Job FunctionServices & Support
Top Skills
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us.
Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management.
Customers trust Agilent for solutions that enable insights...for a better world.
