The Application Engineer serves as the technical expert and a part of our customer-facing engineering team. The Application Engineer provides pre- and post-sales support to customers. In this role the Application Engineer performs product demonstrations, training, troubleshooting, and application support. The Application Engineer is the key interface between the factory, customer, and sales to bridge the gap between technical knowledge and customer satisfaction.
Essential Functions
- Customer Facing: Field sales calls with the purpose of demonstrating new products, providing technical expertise, and developing a solution that can be provided by the company or a key manufacturer for the customer.
- Collaboration: Collaborate with the sales team and customers to understand application requirements and recommend suitable solutions.
- Discovery: Gather technical information that is used in the discovery process for developing a solution.
- Component Selection: Sizing and specification for component sales.
- Scope of Work: Develops Scope of Work for potential projects, using the discovery information.
- Training: New product training and training for existing product lines. This includes attending trainings to continually improve and providing training for customers.
- Troubleshooting: Support customers through email, phone, and/or onsite support for Heitek’s various product lines.
- Strong presentation, communication, and interpersonal skills.
- Problem-solving mindset with technical troubleshooting abilities.
- Ability to work independently and travel as needed (Depending on role and region).
- Ability to learn new products and software.
Collaborates with: Materials Team, Sales Team, Engineering Team, Operations Team
Key Responsibilities:
Key Competencies & Skills:
Experience, Education and Skills
- Associate’s/bachelor’s degree in an Engineering or a related technical field, or equivalent work experience
- 1-5+ years of experience in an engineering, technical support, field service or application role.
- Industry-specific experience (e.g., systems integration, application engineering, controls engineering) preferred.
Education:
Experience:
Skills Required
- Associate's or bachelor's degree in engineering or a related technical field, or equivalent work experience
- 1-5+ years of experience in engineering, technical support, field service, or an application role
- Strong presentation, communication, and interpersonal skills
- Technical problem-solving and troubleshooting abilities
- Ability to work independently and travel as needed
- Ability to learn new products and software
- Industry-specific experience in systems integration, application engineering, or controls engineering
SunSource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SunSource and has not been reviewed or approved by SunSource.
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Healthcare Strength — Healthcare Strength: Medical, dental, and vision coverage with plan options are offered alongside wellness programs and an EAP. Offerings also include HSA/HRA and FSA choices that broaden the health coverage scope.
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Retirement Support — Retirement Support: A 401(k) with company match is included and called out in employer-provided materials. This provides a clear foundation for long-term savings within the total rewards package.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid vacation and holidays are part of the package, with PTO described as decent and vacation potentially capping near four weeks. These time-off elements contribute to a rounded core benefits menu.
SunSource Insights
What We Do
SunSource, a leader in industrial and mobile fluid power distribution for over 85 years, provides customers with innovative solutions that help reduce maintenance costs, lower operating costs and increase productivity. The solutions are part of the SunSource Advantage: a comprehensive program offering design and engineering support; supply chain optimization; productivity solutions; value-added services; and repair capabilities. As a national distributor with local presence, SunSource has a unique and dominant position as a full-service resource for the industrial, OEM, MRO and mobile industrial equipment industries. We distribute a broad range of components, but SunSource is much more than a distributor just supplying fluid power components or systems. Along with high-quality products, we provide a commitment to high-quality customer service and technically sound, cost-effective solutions. SunSource’s history of accomplishment and continued growth means that we give the best condition to energetic, driven people to be effective in their role. We pride ourselves on a culture that provides opportunities for development and advancement of our associates. In addition, we build meaningful relations with our customers, suppliers and internal associates. We are all bound by a pledge to a common mission toward providing the highest quality products and services within our industry and achieving the company’s growth objectives
