The Role
Provide technical training, application support, and consultations for OMICRON products in Brazil. Support customers with equipment use, document support activities in CRM/ERP, and assist sales at events. Travel frequently for on-site commissioning, testing, and training related to power system protection and automation.
Summary Generated by Built In
What's it all about?
- Become technically proficient in OMICRON products and solutions to better meet market demands and industry requirements.
- Provide operational technical training in Brazilian territory of OMICRON products
- Provide expert technical support and application consultations via phone and email
- Provide customer support on the use of OMICRON equipment and its application
- Documentation of the technical support process in the CRM/ERP system
- Support sales activities at market events such as conferences, user meetings, seminars, and exhibitions.
What are we looking for?
- Electrical, Electronics, Control and Automation engineer or similar, with strong knowledge in power system
- Experience in Technical Support and Customer Service
- 3 years of working experience in the electrical sector, in protection and automation of power system and / or substation commissioning
- Knowledge of human nature, have a creative, innovative and customer and solution-oriented approach
- Excellent knowledge of written and spoken Portuguese
- Flexible to travel (up to 40% to 50%)
Knowledge, Skills, Abilities and Requirements
- Ability to schedule, plan, or react quickly to changes of the work environment
- Knowledge of Electrical Power System
- Knowledge of Power Generation, Transmission and Distribution and various assets used
- Knowledge in testing methodology and maintenance best practices routinely used in the power system
- Ability to present products, technologies and methodologies to technicians, engineers, supervisors, managers and executives by phone, e-mail, visits, exhibitions and webinars
- Solid knowledge in MS Office (Excel, PowerPoint and Outlook)
- Excellent writing, speaking, and presentation skills required
- Working Language: Portuguese
- Complementary Languages: Advanced English required, Spanish desirable.
- Desirable knowledge in CRM and ERP software
What makes us a great place to work?
- A unique organizational culture based on trust, personal freedom and individual responsibility
- A work environment with a strong focus on sustainability, diversity, and flexible time management
- State-of-the-art infrastructure and professional teams who enjoy their work
- A creative and international environment in which innovative ideas are valued
- Flexible working hours
- Work/life balance
- Compensation compatible with the market
- CLT (Brazilian law) hiring system
- Excellent benefit package (health insurance, dental insurance, private retirement, meal/food vouchers...)
The position sounds exciting, show us your motivation and apply via www.omicron.jobs.
Omicron electronics GmbH
Human Resources, Renata Ramos
At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.
Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.
Skills Required
- Degree in Electrical, Electronics, Control and Automation or similar with strong knowledge in power systems
- Minimum 3 years' experience in the electrical sector in protection and automation and/or substation commissioning
- Experience in technical support and customer service
- Excellent written and spoken Portuguese
- Advanced English
- Spanish
- Flexible to travel (up to 40% to 50%)
- Knowledge of electrical power systems, generation, transmission and distribution
- Knowledge of testing methodology and maintenance best practices for power systems
- Ability to present products and methodologies to technicians, engineers, supervisors, managers and executives
- Solid knowledge of MS Office (Excel, PowerPoint, Outlook)
- Excellent writing, speaking, and presentation skills
- Desirable knowledge in CRM and ERP software
- Customer- and solution-oriented, creative and innovative mindset
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The Company
What We Do
OMICRON serves the electrical power industry with innovative products and services for testing, diagnostics, and monitoring of assets worldwide, aiming to make electricity generation, transmission, and distribution safe, secure, and reliable.
