- Responsible for addressing product queries and enquiries, and product support.
- Responsible for providing AV design solutions with the company's product portfolio to customers, dealers, consultants and the internal sales team.
- Liaising with the HQ technical support team for new product updates, product information, etc.
- Delivering trainings on products and technology to dealers/channel partners in the region.
- Providing after-sales support in terms of product information, troubleshooting, onsite support and online support.
- Liaising with the Service team to ensure faster response time and resolution of any open issues for the region.
- Should have a minimum of 8+ years experience in the Audio Visual industry in Pre-Sales and Post-Sales support.
- Education Qualification: Bachelors of engineering or similar educational qualification
- Should be well versed and updated on the latest technologies in the Audio Visual domain.
- Should be well versed with networking technologies., Certifications like CTS, CCNA preferred.
- Should have good communication skills.
Skills Required
- 8+ years experience in the Audio Visual industry in Pre-Sales and Post-Sales support
- Bachelor of Engineering or similar educational qualification
- Deep understanding of Audio Visual (AV) technologies and staying updated on latest AV technologies
- Well versed with networking technologies
- Certifications like CTS, CCNA
- Good communication skills
What We Do
Kramer audio visual experiences power creativity, collaboration, and engagement. From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before. Headquartered in the heart of Startup Nation - Tel Aviv, Israel with locations around the world, Kramer’s audio visual experts are designing the future of engagement technology. Physical and digital boundaries have blurred. But no matter how hybrid our world becomes, our desire for real, human connection will never cease. Kramer’s intuitive, seamless technology breaks down walls, bridges gaps, and makes people feel closer together even when they’re far apart.
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