Job Description
Job Title: Application Engineer Manager
Reports To: General Manager, APAC
Department: Professional Services
JOB MISSION
Reporting to the Director or Professional Services, the Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects. Help manage the P/L (profit and loss) while ensuring all client and company business needs are met.
QUALIFICATIONS
- Bachelor’s degree in computer science or direct industry experience.
- Minimum of five years managing a team of five or more direct reports.
DUTIES
- Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.
- Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.
- Ensure new hires are trained to comply with client standards/processes.
- Work with the Design and Project Management team to engineer systems. Take over-all responsibility for estimating Application Engineering tasks during projects.
- Create test plans, coordinate with commissioning team and test systems.
- Create and set up the server OS, database, application, and services in line with the client’s requirements.
- Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.
- Work with the commissioning engineers to fully test and bring the system online.
- Customize system to customers’ business model.
- Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.
SECONDARY DUTIES
- Troubleshoot system / security network related issues over the phone.
- Train customers and technicians on proposed and installed systems.
- Document and maintain system architecture and parameters based on customer standards.
- Continue to investigate new technologies that can assist our customer base and increase our productivity.
- Continue higher education in management or security industry to support management role.
- Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.
SKILLS
- Customer-focused with strong written and verbal communications skills
- Ability to efficiently manage people multiple tasks, activities, and events simultaneously
- Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.
- Effective ability to prioritize, provide leadership and direction to others.
DIRECT REPORTS
Managerial Responsibilities
- Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.
- Identify and plan for future hiring needs.
- Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.
- Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.
- Work with Service/Installation Manager in creating a career path for technicians into the Application Engineering group.
- Mentor Application Engineers to enhance both technical & general business management skills.
- Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.
- Continually improve quality and efficiency within the organization.
- Schedule and coordinate Application Engineers for projects.
- Responsible for approving timesheets, expense reports and PTO.
- Hold regular one-on-one meetings with direct reports.
- Responsible for scheduling technology training as directed by the Director of Professional Services.
- Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.
- Work with various teams to develop a statement of work.
- Review team-created project plans and identify deficiencies and corrective measures.
OTHER DUTIES
This job summary is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- Bachelor's degree in computer science or equivalent industry experience
- Minimum of five years managing a team of five or more direct reports
What We Do
Driven by a Do Whatever It Takes philosophy, Northland Controls designs, installs, manages and harmonizes physical security systems across the globe with unparalleled services. No excuses. We have successfully executed thousands of projects for the world’s most demanding organizations—especially those grappling with rapid worldwide growth. Bound by a unique set of core values, more than 260 highly trained security professionals relentlessly focus on the highest quality integration and complex, security solutions. The values that unite us are: Take on Challenges, Be Honorable, Have Fun, Put People First and Do Whatever It Takes. We believe our core values set us apart in the industry and have helped us grow organically from $1.5 million to $68 million since 2005. We now have two offices in the Silicon Valley, as well as offices in London, Shanghai, Singapore, Bangalore, Washington, DC and Rochester, NY. Northland excels at integrating software and security components together to provide harmonious security, while having the operational expertise to manage these programs. We have built a comprehensive network of heavily vetted system integration partners whose work we hold to the same standard as our own. This equates to hundreds of people available at any given time to respond to our customers’ needs. This year alone, we’ve installed systems in over 70 countries.
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