Application Engineer - FACTS

Reposted 4 Days Ago
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Raleigh, NC
In-Office
Expert/Leader
Fintech • Information Technology • Logistics
The Role
The Application Engineer provides pre-sales technical support, maintains customer relationships, ensures marketing effectiveness, and collaborates on technical solutions for FACTS systems.
Summary Generated by Built In

Location:

Raleigh, North Carolina, United States

Job ID:

R0072103

Date Posted:

2025-01-07

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We keep your lights on, the factories running, our hospitals and schools open. What we deliver is used almost universally, with more than three quarters of the world’s population positively impacted by what we do. Founded on 100+ years of engineering heritage and enriched by diversity, we balance social, environmental, and economic values for a sustainable society. We employ more than 40,000 people in more than 90 countries.  

Responsible for providing pre-sales technical support/expertise to assist the sales team in their sales effort. Possesses specialized product knowledge in a single product or product line. Delivers in depth presentations and product demonstrations to clients and sales representatives. May possess some experience in load flow studies in PSS\E or PSLF and time domain studies in PSCAD or EMTP. May have a continuing role in customer support to address clients’ issues. 

***** 

 

How you’ll make an impact 

  • Establishes and maintains long-term relationships with customers (and key external stakeholders) to understand needs, promote customer understanding and awareness of full product/systems/services offerings, and align to provide a solution. 

  • Ensures efficient marketing activities and value proposition to the customer. 

  • Communicates efficiently with customers and other stakeholders (ISOs, consultants, among others) 

  • Ensures a positive customer experience throughout the sales process. 

  • Seeks optimized technical solutions resourcefully, collaborating with broad Hitachi Energy FACTS team. 

  • Creates added value for the customer and Hitachi Energy by using innovation and experience from installed projects. Communicates details in accordance with Hitachi Energy offering and strategy. 

  • Accountable for the technical solution in tenders and will have a technical coordinating role in tenders. 

  • Builds and supports FACTS team for development of competencies and employees in NAM. 

  • Supports and participates in market communications: seminars, conference events, publications. 

  • Supports Sales in Capture Team activities and is generally part of Capture Team 

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

  • Proactively identify improvements in technology concepts and request changes in FACTS application platform 

  • Identify possible areas of improvement in internal processes and participate in improvement activities. 

 

Your background 

  • Master of Electrical Engineering (preferably in Power Systems) 

  • Minimum of 10 years of experience in tender/project work within FACTS for transmission applications 

  • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. 

  • Experience from building and maintaining relationships with customers for both series- and shunt compensation technology. 

  • Customer focus and ability to gather information and convey technical conclusions to individuals in engineering, business, and related industry. 

  • Extensive experience from FACTS projects including system design, calculations, analysis and simulations. 

  • Experience from new converter technology based on multilevel voltage source converters (VSC) 

  • Knowledge of related engineering tools and software required to accomplish assigned tasks (PSSE, PSCAD/EMTDC, RTDS, among others) 

  • Knowledge of MACH® systems and experience from testing of control system performance in RTDS 

  • Experience from commissioning and testing on site. 

  • Experience from routine and type testing of main components 

  • Ability to work to deadlines and within budgets. 

  • Ability to maintain an overview of entire projects/bids while continuing to attend to detailed technicalities. 

  • Negotiating, supervisory and leadership skills 

  • Excellent verbal and written communication skills in English 

  • Availability to travel within US, Canada, Mexico and outside NAM; up to 40-50% travel. 

 

More about us  

  • Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service. 

  • Pension plan with attractive employer contribution. 

  • Bonus program. 

  • 24/7 employee and family assistance program. 

  • Fitness and wellness program. 

  • Work from home policy. 

 

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Top Skills

Emtp
Pscad
Pslf
Pss/E
Rtds
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The Company
33,676 Employees

What We Do

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.

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