The Role
Supports customers, dealers, and partners with CAD/CAM technical and sales expertise. Responsibilities include pre-sales discovery and demonstrations, software deployment, post-sales training, troubleshooting CNC machining applications, supporting revenue growth, and monitoring market trends. The role requires manufacturing or CNC programming experience, knowledge of CNC systems and CAD/CAM software, strong customer communication, and occasional international travel.
Summary Generated by Built In
Join the #TEAMCAMFORCE!
WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING
We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.
What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.
Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!
We are looking for candidates living in US West or Michigan.
Your main tasks
Elevate Customer Experiences
* Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
* Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.
Pre-Sales Technical Mastery
* Harness your technical expertise to shine in the pre-sales phase.
* Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.
Software Deployment and Customer Empowerment
* Take charge of the client experience with precision and finesse.
* Empower customers through comprehensive post-sales training, transforming them into proficient software users.
Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight
* Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
* Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.
Your profile
Experience
* At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.
Technical skills
* Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
* Knowledge of CAD/CAM software.
* Experience with milling and turning machines (multi-axis preferred).
* Proficient in using and troubleshooting software applications.
* Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
* Excellent computer skills (MS Office Tools, familiarity with Salesforce).
Personal skills
* Excellent communication skills, both written and verbal in English.
* Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
* Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
* Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
* Self-motivated individual who demonstrates independence and is highly goal oriented.
* Enthusiasm for innovative technologies and solutions.
Other requirements:
* Location: US West or Michigan
* US citizenship
* Valid driving license.
* Flexibility to travel domestically, and travel internationally occasionally.
Why us?
* Vacation: 15 paid vacation days to start plus 13 paid company holidays
* Strong compensation package: A fixed salary together with a variable
* Telecommuting: Remote work 100%
* Payment flexibility and paycheck security: Direct deposit payroll
* Flexible spending reimbursement account: Get your medical expenses reimbursed on pre-tax basis!
* Healthcare: Medical, dental and vision group insurance - Disability insurance
* Life Insurance
* Retirement: Simple IRA retirement plan with company match up to 3%. No vesting period
* Promotion of personal development: Targeted job-related training measures and workshops
* Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
* International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team in the US
* OPEN MIND Technologies Culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom
WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING
We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.
What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.
Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!
We are looking for candidates living in US West or Michigan.
Your main tasks
Elevate Customer Experiences
* Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
* Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.
Pre-Sales Technical Mastery
* Harness your technical expertise to shine in the pre-sales phase.
* Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.
Software Deployment and Customer Empowerment
* Take charge of the client experience with precision and finesse.
* Empower customers through comprehensive post-sales training, transforming them into proficient software users.
Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight
* Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
* Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.
Your profile
Experience
* At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.
Technical skills
* Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
* Knowledge of CAD/CAM software.
* Experience with milling and turning machines (multi-axis preferred).
* Proficient in using and troubleshooting software applications.
* Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
* Excellent computer skills (MS Office Tools, familiarity with Salesforce).
Personal skills
* Excellent communication skills, both written and verbal in English.
* Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
* Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
* Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
* Self-motivated individual who demonstrates independence and is highly goal oriented.
* Enthusiasm for innovative technologies and solutions.
Other requirements:
* Location: US West or Michigan
* US citizenship
* Valid driving license.
* Flexibility to travel domestically, and travel internationally occasionally.
Why us?
* Vacation: 15 paid vacation days to start plus 13 paid company holidays
* Strong compensation package: A fixed salary together with a variable
* Telecommuting: Remote work 100%
* Payment flexibility and paycheck security: Direct deposit payroll
* Flexible spending reimbursement account: Get your medical expenses reimbursed on pre-tax basis!
* Healthcare: Medical, dental and vision group insurance - Disability insurance
* Life Insurance
* Retirement: Simple IRA retirement plan with company match up to 3%. No vesting period
* Promotion of personal development: Targeted job-related training measures and workshops
* Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
* International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team in the US
* OPEN MIND Technologies Culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom
Skills Required
- At least 3 years of manufacturing or CNC programming experience involving multiple parts, materials, and metal-removal processes
- Experience as a machine tool operator, precision mechanic, toolmaker, mechanical engineer, or equivalent CNC professional
- In-depth knowledge of CNC machining, CNC control systems, and CNC machine tools
- Knowledge of CAD/CAM software
- Experience with milling and turning machines
- Proficiency using and troubleshooting software applications
- Strong GD&T knowledge
- Excellent computer skills, including MS Office tools
- Familiarity with Salesforce
- Excellent written and verbal English communication skills
- Strong interpersonal, problem-solving, analytical, organizational, and time-management skills
- Ability to manage and prioritize multiple support requests and projects
- Residence in the US West region or Michigan
- US citizenship
- Valid driving license
- Flexibility to travel domestically and internationally occasionally
- Experience with multi-axis machining
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
OPEN MIND Technologies AG is a leading developer of innovative CAD/CAM software solutions, most notably its hyperMILL software. The company specializes in creating optimized NC milling and turning programs for machine tools from digital models, enabling high-performance 2.5D, 3D, and 5-axis machining for both simple and complex components to improve efficiency in digital manufacturing.
