Senior Application Engineer

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

OVERVIEW:

The Senior Application Engineer will oversee and carry out the daily coordination and execution of standard, general, and project business proposal generation. To thrive in this position, you should be highly organized and detail-oriented, capable of excelling in a dynamic team environment. As a member of the Application Engineering Team, you will collaborate closely with our Authorized Distribution Network and Internal KSB teams (Sales, Purchasing, Logistics, Operations, and Factories). Your role involves accurately managing quotes to meet deadlines, all while delivering industry-leading customer service and solutions.

RESPONSIBILITIES:

• Generate and handle multiple General/Project/Replacement Business Quotations efficiently
• Have the capability to quote direct jobs and facilitate support to our KSB sister companies as needed
• Provide technical responses to KSB Representatives and offer guidance using KSB's Resource Center and HELPs selection software
• Conduct site visits with representatives or attend trade shows comfortably, when necessary
• Utilize KSB's tools to provide pump technical information such as datasheets, speed curves, parallel curves, drawings, etc
• Start with BT3 rights in KSB's Easy Select and KSBase selection platforms, demonstrating extensive product knowledge encompassing borehole and vertical turbine pumps
• Participate as a member of the Remote Applications Center team and may act as a product champion, showcasing expertise
• Be able to engage with vendors for procurement and manage existing quote updates for colleagues when they are unavailable, ensuring seamless project progress regardless of its current status
• Demonstrate proficiency in understanding and translating drawings and specifications
• Have the ability to train new employees and support global key accounts
• Remain updated on company offerings, tools, and systems
• Assist the AE Manager by providing routine reporting on key performance metrics
• Handle departmental filing and records management
• Perform other Application Engineering duties as assigned

QUALIFICATIONS:

• Bachelor of Science with an Engineering focus and 5 to 7 years experience
• Sales Experience Valued
• Proficiency in CAD is highly desired
• Water or Wastewater market segment experience is preferred
• A Mechanical Engineering Degree is preferred

WHAT YOU BRING:

Customer-centric – ability to demonstrate a strong sense of urgency and responsiveness to customers. Exhibit the proper perspective, demeanor, and tolerance level in stressful situations.

Quality & productivity - produces at a fast rate and with high accuracy. Demonstrates accountability when mistakes occur.

Professionalism - ability to deal with pressure and conflict positively. Demonstrate self-confidence and positive attitude towards self and others. Demonstrate productive use of time.

Time management - aptitude for effectively prioritizing tasks to manage multiple projects simultaneously.

Active learner - able to learn quickly and independently on the job. Must be a resourceful and proactive problem solver.

Communication - professional phone, verbal, and written communication skills with KSB colleagues, factories, customers and suppliers.

Intuition - identifying and addressing potential problems before they become issues.

Information recall - understanding the significance of information for past, current and future business and personnel needs.

Problem-Solving - strong analytical skills and systematic approach to challenges while remaining focused on daily responsibilities.

Information technology – proficient knowledge of Microsoft office is required. Experience with ERP systems is preferred. Ability to organize and document work via structured documentation procedures is required

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.