What You'll Be Doing
- Acting as a designated subject matter expert for multiple Arcadia products (ex – Foundry, Vista, Assess)
- Serving as a key liaison between the Product and Customer Management teams
- Engaging directly with clients and serving as a strategic advisor throughout product implementations
- Advising on optimal workflows and configurations in Arcadia based on a client’s existing priorities and processes
- Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed
- Designing and maintaining product implementation documentation suitable for both internal and client use
- Driving the implementation of basic UI and SQL-based configurations, supporting client rollout strategy, design trainings, and assisting with basic issue troubleshooting for Arcadia’s reporting application suite
- Supporting SDLC activities for multiple products and partnering directly with engineering leads to refine and deconstruct work
- Supporting Technical Operations leadership in their efforts to redesign Arcadia’s approach to product implementations
- Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country
What You'll Bring
- A bachelor’s degree in business, science, technology, or healthcare
- 4+ years working experience in technology implementation or product management, preferably with a health care focus
- Experience working directly with customers in a product implementation or management capacity
- Basic coding experience in SQL
- Experience working in BI tools with a preference for Amazon QuickSight
- Willingness to incorporate AI tools into daily work to improve efficiency and outcomes
- Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
- Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders
- General ability to ramp up quickly on technical topics
Would Love for You to Have
- Experience in value-based care, risk adjustment, or quality measure performance
- Experience using collaboration tools such as Jira and Confluence
- Experience using GitHub or Amazon S3
- A positive attitude and willingness to adapt to a fast-paced environment
What You'll Get
- The opportunity to: Redesign the way in which Arcadia configures and implements its products; Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base; Own the design and implementation of technical configurations across products and clients
- Join a mission-driven company that is transforming the healthcare industry and changing the way patients receive care
- A supportive and remote work-friendly company with personality and heart
- Excellent benefits including unlimited Flexible Time Off (~22 day company average)
Top Skills
What We Do
Arcadia is a leading healthcare data analytics platform that helps payers, providers, and health systems turn complex clinical and claims data into actionable insights. Its cloud-based technology unifies data from across the care continuum to improve quality, outcomes, and operational and financial efficiency in value-based care. Arcadia partners with many of the nation’s top healthcare organizations and empowers its teams to drive real-world impact through innovation, collaboration, and a shared mission to transform healthcare. For more information, visit arcadia.io.
Why Work With Us
Arcadia is transforming healthcare through data, helping organizations see the full picture of human health and improve outcomes. Our culture celebrates curiosity, collaboration, and growth. We’re passionate problem solvers and lifelong learners driven by purpose, innovation, and a shared commitment to a healthier future for all.
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Arcadia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Arcadia is a remote first company with offices in Boston, MA and Arlington, VA. Employees enjoy the flexibility of working remotely while still having the option to collaborate in person, with teams coming together regularly for onsite gatherings.