Application Development Analyst - Technology L1/L2 Production Support
Position Overview
As a Technology L1/L2 Production Support Analyst, you will monitor enterprise healthcare applications for availability and performance. You will respond to incidents, perform initial troubleshooting using established procedures, and ensure effective communication of incident status to support Evernorth’s technology operations.
Responsibilities
Monitor enterprise healthcare applications for availability and performance.
Respond to and triage incoming incidents based on severity and priority.
Perform L1 troubleshooting using established runbooks and standard procedures.
Escalate complex issues to L2/L3 support teams with proper documentation.
Document incidents and resolutions in the ticketing system (ServiceNow/JIRA).
Participate in health checks, application restarts, and basic remediation tasks.
Support basic monitoring dashboard maintenance and alert management.
Communicate incident status updates to stakeholders and management.
Maintain knowledge base documentation and contribute learnings from incident resolution.
Participate in shift handover processes and daily status calls.
Qualifications:
1 - 3 years of experience in IT support or operations.
College degree (Bachelor) in Computer Science, Information Technology, or related field.
Basic understanding of enterprise applications and web technologies.
Familiarity with ticketing systems (ServiceNow, JIRA).
Basic monitoring tool knowledge.
Good verbal and written communication skills.
Ability to follow documented procedures and runbooks.
Willingness to work in a 24/7 shift-based model.
Strong analytical skills.
Preferred Qualifications:
Exposure to ITIL processes.
Basic SQL knowledge.
Exposure to production environments.
Industry / Domain Experience Needed:
Demonstrated experience in IT support or help desk operations.
Ability to navigate a geographically diverse team and communicate effectively.
Familiarity with enterprise application monitoring basics.
Passion for analysis and learning to grow, adapt to a fast-changing environment.
Location & Hours of Work
Full-time position, working 40 hours per week. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required.
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Skills Required
- 1-3 years of experience in IT support or operations
- Bachelor's degree in Computer Science, Information Technology, or related field
- Basic understanding of enterprise applications and web technologies
- Familiarity with ticketing systems (ServiceNow, JIRA)
- Basic monitoring tool knowledge
- Good verbal and written communication skills
- Ability to follow documented procedures and runbooks
- Willingness to work in a 24/7 shift-based model
- Strong analytical skills
- Exposure to ITIL processes
- Basic SQL knowledge
- Exposure to production environments
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
