A ServiceNow Developer specializing in the ITSM module, responsible for designing, configuring, and customizing ServiceNow tool to support IT service management processes. Expertise includes Incident, Problem, Change, Request, and Knowledge Management, along with workflow automation and integrations to improve service delivery and operational efficiency. Collaborates closely with stakeholders to translate business requirements into scalable technical solutions while ensuring platform stability, performance, and best practices
Key Accountabilities
- APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures.
- APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases.
- Configure and customize ITSM modules (Incident, Problem, Change, Request, CMDB)
- Develop Business Rules, Client Scripts, UI Policies, Script Includes, and Workflows/Flows
- Implement Service Catalog items and approvals
- Build integrations using REST/SOAP APIs and MID Server
- Maintain CMDB health and data integrity
- Perform unit testing, debugging, and platform upgrades
- Follow ServiceNow best practices and governance standards
- Provide technical documentation and support to end users
- USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs.
- APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
Qualifications
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
Top Skills
What the Team is Saying
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What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
