Job Description:
The Application Consultant is responsible for providing professional, creative, energetic and thorough experience for internal and external customers of Verint. The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
- Maintain fluency with Verint Applications.
- Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and general insights for that industry.
- Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.
- Provide best practice, optimization and assessment consulting.
- Work together with others within Verint as part of the deployment process but also to help troubleshooting as subject matter experts.
- Schedule and organize events related to the Application consultancy.
- Introduce, configure, and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction, retention, and renewal.
- Configure, review, and test configuration and usage of Verint Applications.
- Create, review, and update documentation.
- Provide regular updates to customers with progress.
- Collaborate with appropriate team members as part of the deployment process but also to help troubleshooting as subject matter experts.
- Provide thorough and complete documentation of the consultancy events and results.
- Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc. in accordance with the team and Verint guidelines.
- Deliver Instructor Led Training to our customers for Verint solutions.
- Other responsibilities as assigned by management.
Qualifications
Educational Qualifications:
- An undergraduate degree in computer science, engineering, or a similar discipline.
- Experience with Verint applications
- Good understanding of contact center telephony environments
- Consulting experiencing with customers
- Proven ability to gain consensus of others, proven leadership skills
About Us At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Skills Required
- An undergraduate degree in computer science, engineering, or a similar discipline
- Experience with Verint applications
- Good understanding of contact center telephony environments
- Consulting experience with customers
- Proven ability to gain consensus of others, proven leadership skills
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
