Application Architect - Microsoft Dynamics 365
Location: Onsite Atlanta, GA
We’re looking for a hands‑on Application Architect with deep experience in Microsoft Dynamics 365, Power Platform, and Digital Contact Center solutions. If you love designing scalable applications, guiding business users, solving complex problems, reporting and owning a modern Dynamics-based contact center stack end‑to‑end — this role is for you.
What You’ll Do
- Architect solutions across Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure.
- Design and enhance digital workflows (email, chat, routing) and develop best‑practice solution patterns.
- Lead configuration, governance, and platform standards.
- Build modern reporting with Power BI/ and replace legacy contact center reporting.
- Act as the primary escalation point for troubleshooting, integrations, and platform issues.
Qualifications for success:
- 5+ years of hands‑on experience with Microsoft Dynamics 365
(Customer Service, Omnichannel, digital channels) - Experience with the Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
- Experience with customer service routing, capacity, classification, and digital workflows
- Experience designing scalable, maintainable enterprise application architectures
- Experience with Power BI and Dynamics reporting
- Client‑facing communication and presentation skills
- Ability to independently lead solutioning, facilitate workshops, and serve as the SME
- Comfortable serving as an onsite, hands‑on technical lead for a small team (delegate/guide as well as deliver) and platform advisor
- Ability to work onsite 5 days a week at Client in Atlanta, GA
- Experience with copilot studio is a plus
Why you’ll love it here:
Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
The pay range for this role is $150,000 to $180,000 per annum. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”
Top Skills
What the Team is Saying
What We Do
At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
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Navixus | Tech Mahindra Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.
