Application Analyst I

Reposted 3 Days Ago
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Centro, Maripí, Boyacá, COL
In-Office
Junior
Fintech
The Role
Provide remote and on-site technical support for employees, install and configure software, troubleshoot OS, Microsoft apps, email and basic network issues, communicate with vendors, assist with application testing and deployment, and document and escalate application problems.
Summary Generated by Built In

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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

*This is an in office position.

SCOPE/CONTACTS:

Participates in all activities related to banking software and software that complements the business needs.

Application Analyst I will participate in creating work structure breakdowns and test plans.  They with other Application Analysts and LOB’s in data mapping sessions and parameter configuration for existing or new products as well as convert/merge of acquired institutions.  They are expected to participate in most areas of testing prior to production implementation.  Application Analyst I may participate in training sessions where products are being shown to the trainers and/or support analysts.  They will participate in problem identification and resolution discussions.  They will participate in discussions and other interaction with Project Management Office.

Application Analyst I is expected to take online application training sessions provided through Jack Henry and Associates For Customers Portal and KIA (Know It All). 

Application Analyst I is not responsible for creating processes and/or procedures for applications being used but may participate in the discussions. 

ESSENTIAL FUNCTIONS

  • Learns to be a subject matter expert for banking applications
  • Participates in customer discussions to define parameters
  • Learns the customer’s needs/expectations  
  • Participates in mapping requirements for new products
  • Interacts with Project Manager on various issues  
  • Participates in validating conversion data as necessary

MINIMUM QUALIFICATIONS

  • Associate degree in Computer Science with Software Development emphasis or equivalent work experience.
  • Minimum 1 year experience using banking applications
  • Able to work occasional holidays, weekends, or extended hours 
  • Periodic assignment to after-hours projects
  • Desire and ability to learn diverse software applications 
  • Detail-oriented and logical thinker with ability to think analytically
  • Capable of learning to solve complex application issues
  • Good written and verbal communication skills

PREFERRED QUALIFICATIONS:

  • Experience in using banking software applications
  • Experience in working with customers
  • Experience in banking or accounting software systems (including but not limited to: Jack Henry Core) is a plus

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Skills Required

  • Bachelor's degree and 1-year work experience
  • Ability to work holidays, weekends, or extended hours when required
  • Periodic assignment to after-hours support
  • Desire and ability to self-manage and learn diverse software applications
  • Self-starter, detail-oriented and logical thinker with strong troubleshooting skills
  • Experience in supporting end users remotely via telephone and/or remote desktop applications
  • Strong customer service skills, written and verbal communications
  • Experience with Microsoft 10 Operating System
  • Experience in supporting IT technologies
  • Experience in software installation and configurations
  • Experience in banking or accounting software systems (Jack Henry SilverLake systems)
  • Information Technology Certifications
  • Microsoft Office certification
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The Company
HQ: Cincinnati, OH
1,998 Employees

What We Do

First Financial Bank has been in the business of client service and success for more than 150 years. With more than 150 banking centers across Ohio, Indiana, Kentucky and Illinois, we combine world-class financial expertise with personal community service that builds lifelong relationships. We have combined the resources and expertise of a mega-bank with the care and perspective of a neighborhood community bank. We make our decisions locally so we can provide clients with the appropriate guidance and solutions to achieve their financial goals.

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