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Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Experience
- 2 years of experience in application, modules, or equivalent systems in an operationally related business
- Must have a strong technical background
Preferred Qualifications
- Experience in healthcare
Education
- College degree in operationally related area or equivalent experience
Certification Summary
- Certification as applicable to position
Knowledge, Skills, and Abilities
- Proven strong oral and written communication skills with a diverse population
- Proven organizational, problem-solving, analytical, and time management skills
- Strong interpersonal skills to interact positively and productively with teams across organizational lines
- Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
- Flexibility to manage multiple initiatives and shift priorities based on business needs
- Ability to perform job duties independently with minimal supervision
Job Responsibilities
- Functions as business partner with service lines, departments, individuals, and coworkers.
- Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
- Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
- Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
- Coordinates operational and capital project requests with appropriate Information Systems & Technology and operational teams.
- Acts as contact point with Information Systems & Technology regarding system down time.
- Provides technical support services.
- Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
- Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
- Maintains strong and positive relationships with all application vendors.
- Provides on-call coverage as scheduled.
- Provides project management services and support.
- Follows Information Systems & Technology project management protocol.
- Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
- Works with end users to navigate the project request process.
- Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
- Provides system solutions in accordance with regulatory guidelines.
- Follows prescribed change management and time reporting processes and documentation requirements.
- Responds to support calls within designated times according to priority and provides regular updates until resolution.
- Provides and communicates clear documentation for support, status, and issues resolutions.
- Remains current on Epic new version training for all applicable Epic certifications (if Epic).
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
Job Family
Skills Required
- Two years of experience with applications, modules, or equivalent systems in an operationally related business
- Strong technical background
- College degree in an operationally related area or equivalent experience
- Certification applicable to the position
- Strong oral and written communication skills
- Organizational, problem-solving, analytical, and time management skills
- Strong interpersonal skills
- Ability to manage multiple initiatives and shifting priorities
- Ability to work independently with minimal supervision
- Healthcare experience
Children's Healthcare Of Atlanta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Children's Healthcare Of Atlanta and has not been reviewed or approved by Children's Healthcare Of Atlanta.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with on‑site or near‑site primary care, a 24/7 nurse line, Teladoc, and counseling resources. Wellness services such as fitness centers, classes, and biometric screenings reinforce access to care and preventive support.
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Parental & Family Support — Near‑site child care, a child‑care credit, adoption and fertility assistance, and paid parental and other leaves indicate strong family‑oriented support. Everyday convenience perks like a free concierge service further ease caregiving and life logistics.
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Retirement Support — A dual‑plan setup with a 403(b) savings plan and a separate employer‑funded 401(a) growth plan signals meaningful long‑term financial support. Financial‑wellness resources are also highlighted.
Children's Healthcare Of Atlanta Insights
What We Do
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work. Our System includes: • 789 licensed beds • Three hospitals • Urgent Care Centers • Marcus Autism Center • Center for Advanced Pediatrics • Support Center for nonclinical staff • More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs Why Children’s? Here are some of the reasons new graduates and experienced clinicians alike choose Children’s. • We manage more than 1.1 million patient visits and 44,400 surgical procedures annually. • We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia. • We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
