Application Analyst IV/Lead

POSITION SUMMARY:

Application Analyst IV/Lead oversees a team of analysts responsible for the maintenance, development, coordination, and enhancement of the Epic clinical applications. The primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards.

Position: Application Analyst IV/Lead       

Department: EHR

Schedule: Full Time

Location: Hybrid/Remote - LOCAL CANDIDATES ONLY

ESSENTIAL RESPONSIBILITIES / DUTIES:

Provides supervision of a team of analysts that provide day to day support of a group of assigned applications:

• Ensuring that support procedures are clearly documented and kept up to date
• Developing support practices that support high availability of systems while maximizing the capabilities of the system
• Providing on-call support if needed.
• Ability to identify, triage and resolve issues
• Performing routine system maintenance activities
• Maintaining good working relationship with vendors and vendor support personnel
• Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments

Facilitates resolution of application issues, user concerns or production support issues in a proactive manner.

• Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed.
• Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement.
• Coordinate the development of systems or manual workarounds in the various business areas.
• Present solutions to ITS management and document issue resolution.
• Provide ongoing communication until resolution is reached

Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as:

• Development of a project summary including identification of scope and objectives
• Management and status reporting tools
• Feasibility and cost benefit studies
• Requirements definition (functional and/or technical)
• System testing/quality assurance
• Training
• Implementation
• Post-implementation/on-going support
• Project administrative activities
• Documentation

Performs other duties as assigned or as necessary

JOB REQUIREMENTS

EDUCATION:

Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred.

EXPERIENCE:

At least five years of information systems experience including experience as a senior clinical/business analyst or project manager required.

KNOWLEDGE AND SKILLS:

• Capable of supervising all aspects of day-to-day operations and support.
• Demonstrated analytical, problem-solving and conceptual skills.
• Strong software and application knowledge required, with base knowledge of relevant technologies preferred. Excellent verbal and written communication skills.
• Solid understanding of business environment and operations. Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues; able to independently and/or collaboratively bring problems to complete resolution.
• Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Provide quality customer service and serve as an exemplary representative of Information Systems. On-going communication, feedback and follow-through with customers/peers are essential
• Negotiate and acquire resources as necessary to appropriately implement projects. Assure work assignments for team are completed in accordance with an established project timeline.

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