Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.
Key Job Accountabilities:
- Teamwork and Collaboration: Provide customer service excellence in supporting Plexus teammates through incident support, management and resolution.
- Implementation: Help manage and successfully deliver medium to complex complexity efforts.
- Business Value: Translated and/or document business requirements and objectives into software requirements specifications.
- Testing (APAC Only): Collaborate with developers and technical analysts and/or perform functional testing and application management.
- Support and Service Delivery: Apply advanced knowledge to identify and resolve core problems. Perform system monitoring trend analysis, problem management and proactively recommend product improvement.
- All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
Education/Experience Qualifications:
- Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
- Experience in computing systems or IT support is required.
Other Qualifications:
- N/A
Physical Requirements:
- N/A
Travel Requirements:
- N/A
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Skills Required
- Experience in computing systems or IT support
- Bachelor’s degree with two or more years of related experience, or equivalent education and experience
Plexus Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Plexus Corp. and has not been reviewed or approved by Plexus Corp..
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Healthcare Strength — Feedback suggests the company offers multiple medical plan options, mental-health support, and programs like virtual physical therapy that add meaningful value. Benefits such as paid leave, disability coverage, and company-paid life insurance are also highlighted as strong components.
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Retirement Support — Feedback suggests the 401(k) plan includes a company match reported as 100% of the first 4% with immediate vesting. This structure is seen as a solid foundation for long-term savings.
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Wellbeing & Lifestyle Benefits — Feedback suggests resources like tuition reimbursement up to $5,250 and wellness programs enhance the overall package. Paid volunteer time and development opportunities are also viewed as beneficial.
Plexus Corp. Insights
What We Do
Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Aftermarket Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at www.plexus.com
