Make a difference. Be happy. Grow your career.
The Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained applications certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.
Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
Key ResponsibilitiesAchieve necessary certifications and follow learning paths to ensure ongoing growth.
Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
Establish and maintain relationships with software vendors to ensure high-level support.
Assist in planning and executing application upgrades and security patches.
Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
Learn clinically integrated hospital and physician office workflows (both clinical and business).
Comply with all written team policies and procedures.
Learn and leverage existing details of application documentation to provide effective and informed application support.
Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
Advance application knowledge and understanding from mentor/lead during first 12 months.
Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years’ industry experience).
3+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
Strong analytical thinking and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work collaboratively in a team-oriented environment.
Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Skills Required
- Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or related field (or 6+ years' industry experience)
- 3+ years' experience in healthcare IT or equivalent IT application analyst position
- Strong analytical thinking and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work collaboratively in a team-oriented environment
- Willingness to achieve necessary certifications and follow prescribed learning paths
- Willingness to participate in on-call rotation and travel as necessary to support business needs
- Applications certifications or preliminary application experience
Nordic Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordic Global and has not been reviewed or approved by Nordic Global.
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Inclusive Benefits Coverage — Dental and vision premiums are fully covered for employees and dependents, alongside core medical, life, and disability options. Feedback suggests this breadth of coverage supports families as well as individual employees.
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Flexible Benefits — Flexible schedules, remote work arrangements, and, for some corporate roles, unlimited results‑oriented PTO are emphasized. Feedback suggests flexibility is a meaningful component of the total package.
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Healthcare Strength — Choice of traditional or high‑deductible medical plans, with added disability and life insurance, provides solid foundational protection. Feedback suggests the health and protection basics are comprehensive.
Nordic Global Insights
What We Do
Global Health and Technology Consulting. We connect people, data, and technology to create a healthier world. Let’s work together. Let’s connect healthcare. Nordic helps healthcare organizations harness the power of technology to create healthier systems that lead to healthier businesses. Our global team of more than 1,400 professionals combines deep clinical experience, extensive technical knowledge, insightful strategic vision, and proven operational capability, to deliver transformational outcomes for providers and the people in their care. Nordic provides a broad range of consulting services, including strategic advisory, digital and cloud initiatives, implementation and support, and enterprise technology transformation. Our more than 500 clients trust us to help them identify and focus on the most important priorities, and consistently deliver business-changing impacts that make health systems, and the people they serve, healthier.
