Application Analyst Associate | Scheduling, Eligibility & Registration (SER)
Scheduled Weekly Hours:
40At Emplify Health, our technology teams play a critical role in helping patients access the care they need. We are seeking an Application Analyst Associate – SER (Scheduling, Eligibility & Registration) to support Epic patient access applications and workflows. In this role, you will collaborate with clinical, operational, and technical teams to maintain and optimize scheduling, registration, eligibility, and patient access solutions that enhance both the patient and caregiver experience.
This is an excellent opportunity for someone looking to build or expand their Epic application expertise while contributing to meaningful work that impacts patients across our organization.
Responsibilities:
Support Epic patient access applications, including Scheduling, Eligibility, Registration, and related workflows.
Troubleshoots and resolves basic application issues and provides end user support.
Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.
Monitors applications for issues in connection with maintenance, upgrades and implementations.
Monitor performance and assist with auditing processes to ensure data integrity
Participate in projects related to system enhancements, integrations, and new implementations
What's Available:
Fulltime, 80 hours biweekly (1.0 FTE)
Monday-Friday core business hours
Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.
Immigration sponsorship (e.g., H-1B) is not available for this position.
Starting salary of $65,000/ year and up based on your relevant work experience
An Ideal Candidate Will Have:
Education: Bachelor's degree or a related field or equivalent years of experience and education
Experience: Experience supporting healthcare applications, patient access workflows, or Epic applications preferred.
Experience with Epic applications such as Cadence, Prelude, Grand Central (ADT), Referrals, or Real-Time Eligibility (RTE) is preferred.
Familiarity with identity and access management platforms, including Okta, is a plus.
Epic certification or willingness to obtain certification as required.
Strong analytical and problem solving experience
Ability to analyze issues, identify solutions, and communicate technical concepts clearly
A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
Substantial retirement contribution including a 401k match & annual discretionary base contribution
Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!
Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267.
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.
Equal Opportunity Employer
Skills Required
- Bachelor's degree in a related field or equivalent combination of education and experience
- Experience supporting healthcare applications, patient access workflows, or Epic applications
- Experience with Epic applications such as Cadence, Prelude, Grand Central ADT, Referrals, or Real-Time Eligibility
- Epic certification or willingness to obtain certification as required
- Strong analytical and problem-solving skills
- Ability to analyze issues, identify solutions, and clearly communicate technical concepts
- Ability to work remotely from Wisconsin, Minnesota, or Iowa, with occasional onsite work in La Crosse or Green Bay, Wisconsin
What We Do
Gundersen Health System is a regional healthcare provider based in La Crosse, Wisconsin. It delivers primary and specialized medical care across western Wisconsin, southeastern Minnesota, and northeastern Iowa, serving more than 500,000 residents in 22 counties. Its mission and activities emphasize patient care, education, research, and a culture described as “Love + Medicine,” reflecting a broad, community-focused health system.
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