Application Advisor

Company :

Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.

Hastings Deering is seeking an Application Advisor to join our Technology Support team. In this role, you will provide high‑quality technical support across key technologies while contributing to continuous improvement and service excellence. This is a permanent, Monday to Friday role with core business hours of 9.30 am – 5.30 pm.

What you’ll be doing:

• Provide Tier 1 and Tier 2 support to internal and external customers across Minestar, Product Link, VisionLink and other construction technology solutions.
• Record, triage and resolve service requests within the Cherwell Service Management (CSM) platform.
• Maintain the Configuration Management Database and support core ITIL-based service processes including Incident, Change, Problem, Access, Knowledge, Release and Request Management.
• Work collaboratively with internal teams, customers, Caterpillar SMEs and third‑party providers to investigate issues and identify root causes.
• Assist with CSM configuration, testing, dashboard development and reporting.
• Support solution design, process improvements and commercial bid development initiatives.
   

What you’ll need:

• Strong understanding of ITIL processes and service management best practice.
• A high level of problem‑solving ability and customer-service focus.
• Experience working with CSM or similar ITSM tools.
• Confidence working both independently and collaboratively with multiple stakeholders.
• Demonstrated capability in application troubleshooting and incident triage, with the ability to assess, prioritise and resolve application issues efficiently.
• Strong application troubleshooting skills, including the ability to identify root causes and prioritise issues in a fast‑paced environment.
• Proven experience in diagnosing technical issues, assessing impact and urgency, and escalating appropriately when required.

About You
You will thrive in this role if you bring:

• Strong written and verbal communication skills.
• Previous experience working within high‑performing teams.
• Experience with Caterpillar construction technology products and services (VisionLink, Cat Grade etc) – highly desirable.

Who are we and why work with us?
 

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
 
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role..
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.
• On-Site Perks – Free on-site parking.

Interested? Here’s What’s Next: 

If you’re interested in growing your career with a large OEM, we’d love to hear from you!
 

📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Brianna Smith – [email protected]

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.