GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
The Appeals Specialist is responsible for reviewing denied claims, identifying root causes, and submitting well-documented appeals to maximize reimbursement for specialized laboratory services. This role requires expertise in insurance and government payors, healthcare regulations, and denial resolution. The Appeals Specialist will analyze denial trends, report findings to management, and collaborate with internal teams to improve appeal success rates.
Job Responsibilities
- Review and analyze denied claims to determine the basis for denial and assess appeal potential.
- Communicate with healthcare providers and insurance representatives to gather necessary documentation for appeals.
- Ensure all payor required documentation is submitted with each appeal and tracked in billing system.
- Monitor and follow up on submitted appeals to ensure timely resolution.
- Apply healthcare regulations, payor policies, and coding guidelines to maintain compliance in the appeals process.
- Identify and analyze denial trends, recommending process improvements to reduce future denials.
- Research payor-specific appeal processes to ensure proper steps are followed.
- Collaborate with clinical teams, market access and insurances representatives to resolve appeals issues.
- Perform additional responsibilities as assigned while demonstrating company leadership attributes and supporting of the Mission and Values of the company.
Ideal Candidate
- 3-5 years of experience in laboratory billing appeals.
- Strong understanding of insurance policies, healthcare regulations, medical terminology, and coding.
- Expertise in appeals process for major insurance plans, Medicaid, and Managed Medicaid.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of industry regulations, including HIPAA.
- Experience with Xifin is a plus.
- Exceptional attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and Teams) for reporting and documentation.
- Ability to support EST hours.
#LI-REMOTE
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
GeneDx is a place where people from all backgrounds can make an impact.
All privacy policy information can be found here.
Skills Required
- 3-5 years of experience in laboratory billing appeals
- Strong understanding of insurance policies, healthcare regulations, medical terminology, and coding
- Expertise in appeals process for major insurance plans, Medicaid, and Managed Medicaid
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of industry regulations, including HIPAA
- Experience with Xifin
- Exceptional attention to detail and organizational abilities
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Ability to support EST hours
What We Do
GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale. Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data. As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery. Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health
