AppDynamics Administrator – APM, EUM & Business iQ

Job Summary

Synechron is seeking an AppDynamics Administrator to implement, configure, and manage application performance monitoring solutions across enterprise applications and distributed technology environments.

The role is responsible for monitoring application performance, user experience, business transactions, and system availability. The AppDynamics Administrator will analyze performance issues, identify root causes across code, infrastructure, databases, and networks, and support teams in resolving production and application performance challenges.

This position contributes to business objectives by improving application reliability, enabling proactive issue detection, reducing performance-related incidents, supporting capacity planning, and helping maintain an optimal user experience.

Software Requirements

Required Software Skills

• AppDynamics APM: Minimum 5 years of hands-on experience in setup, configuration, administration, monitoring, and troubleshooting.
• AppDynamics Business Transactions: Experience configuring, monitoring, and analyzing business transactions.
• AppDynamics Health Rules and Policies: Experience creating, maintaining, tuning, and managing health rules, policies, alerts, and notifications.
• AppDynamics Dashboards and Reports: Experience creating dashboards, reports, performance views, and operational metrics.
• AppDynamics End-User Monitoring (EUM): Experience setting up and managing end-user monitoring.
• AppDynamics Business iQ: Experience with Business iQ or equivalent AppDynamics business performance monitoring capabilities.
• Application monitoring: 5+ years of experience in APM, application monitoring, or performance engineering.
• Application technologies: Experience monitoring Java, .NET, or Node.js applications.
• Web technologies: Working knowledge of HTTP/HTTPS and REST APIs.
• Operating systems: Working knowledge of Linux/Unix systems.
• Databases: Basic knowledge of databases and SQL.
• Log analysis and monitoring tools: Experience analyzing application, infrastructure, and system logs.
• Performance metrics: Practical understanding of response time, throughput, latency, error rates, availability, and user experience indicators.
• Alert management: Knowledge of alert tuning and noise reduction strategies.
• CI/CD integration: Experience integrating AppDynamics with CI/CD pipelines and other monitoring tools.

Preferred Software Skills

• Experience with Dynatrace, New Relic, Prometheus, or Grafana.
• Familiarity with cloud platforms, including AWS.
• Knowledge of Docker and Kubernetes.
• Experience with Jenkins or GitHub Actions.
• Experience with JMeter or LoadRunner.
• Experience with DevOps and SRE practices.
• AppDynamics Associate- or Professional-level certification.

Overall Responsibilities

• Implement, configure, administer, and maintain AppDynamics APM solutions across applications and technology environments.
• Monitor application performance, end-user experience, business transactions, service availability, and system health.
• Analyze performance issues and identify root causes across application code, infrastructure, databases, and networks.
• Configure Business Transactions, Health Rules, Policies, dashboards, alerts, reports, and monitoring thresholds.
• Establish monitoring coverage across monolithic applications, microservices, APIs, and distributed systems.
• Create and maintain real-time monitoring views that support incident response, operational decision-making, and performance analysis.
• Work closely with development, QA, DevOps, infrastructure, database, and support teams to investigate and resolve performance issues.
• Support incident management and troubleshooting using AppDynamics insights and correlated monitoring data.
• Integrate AppDynamics with CI/CD pipelines and other monitoring tools to support automated and continuous performance monitoring.
• Conduct performance trend analysis, capacity planning, and service health reviews.
• Tune alerts and reduce monitoring noise while maintaining appropriate coverage for critical conditions.
• Support the implementation of end-user monitoring and Business iQ capabilities.
• Promote efficient monitoring configurations and responsible use of monitoring infrastructure to support operational sustainability.

Performance Outcomes and Expectations

• AppDynamics monitoring is implemented and maintained across agreed applications, services, APIs, and business transactions.
• Critical performance issues are detected proactively and supported by actionable alerts.
• Root-cause analysis is documented with evidence from application, infrastructure, database, network, and user-experience data.
• Dashboards, reports, health rules, and policies remain accurate, relevant, and aligned with operational requirements.
• Alert noise is reduced through documented tuning and threshold management.
• Performance trends and capacity risks are communicated to relevant stakeholders before they affect service availability or user experience.
• Monitoring integrations support consistent incident response and delivery across development, QA, DevOps, and production teams.

Technical Skills (By Category)

Programming Languages

Essential

• Experience monitoring Java applications.
• Experience monitoring .NET applications.
• Experience monitoring Node.js applications.
• Ability to understand application behavior, transaction flows, service dependencies, and performance indicators.
• Basic scripting or automation experience relevant to monitoring administration and operational support.

Preferred

• Experience with multiple application runtimes, including Java, .NET, and Node.js.
• Experience creating scripts to automate monitoring configuration, reporting, validation, or operational tasks.

Databases and Data Management

Essential

• Basic knowledge of databases and SQL.
• Ability to identify database-related performance issues using response time, query behavior, throughput, and error data.
• Understanding of database dependencies within monolithic, microservices, and distributed applications.
• Experience reviewing logs and monitoring data to support database-related troubleshooting.

Preferred

• Experience analyzing database performance bottlenecks in collaboration with database teams.
• Familiarity with database monitoring, query analysis, connection pool monitoring, and capacity planning.
• Experience correlating application performance data with database and infrastructure metrics.

Cloud Technologies

Essential

• Understanding of application monitoring in cloud or distributed environments.
• Ability to monitor application services, APIs, infrastructure components, and dependencies across hosted environments.

Preferred

• Familiarity with AWS.
• Knowledge of Docker and Kubernetes.
• Experience monitoring containerized applications and microservices.
• Experience supporting application performance monitoring in hybrid or cloud-based environments.

Frameworks and Libraries

Essential

• AppDynamics APM configuration and administration capabilities.
• AppDynamics Business Transactions, Health Rules, Policies, dashboards, alerts, and reports.
• AppDynamics End-User Monitoring (EUM).
• AppDynamics Business iQ.
• Working understanding of REST APIs and web application request flows.

Preferred

• Experience with monitoring integrations involving Dynatrace, New Relic, Prometheus, or Grafana.
• Experience monitoring applications deployed through containerized or distributed architectures.
• Familiarity with application performance instrumentation and agent-based monitoring approaches.

Development Tools and Methodologies

Essential

• Experience with application monitoring, performance engineering, or APM operations.
• Experience with log analysis and monitoring tools.
• Knowledge of response time, throughput, latency, error rates, availability, and related performance metrics.
• Experience integrating AppDynamics with CI/CD pipelines and other monitoring tools.
• Understanding of incident management, troubleshooting, performance trend analysis, and capacity planning.
• Knowledge of alert tuning and noise reduction strategies.
• Understanding of DevOps and SRE practices.

Preferred

• Experience with Jenkins or GitHub Actions.
• Experience with JMeter or LoadRunner.
• Familiarity with automated monitoring validation and deployment practices.
• Experience developing operational runbooks, monitoring standards, and performance reports.

Security Protocols

Essential

• Working knowledge of HTTP and HTTPS.
• Understanding of REST API communication and application service dependencies.
• Awareness of access control, authentication, secure configuration, and protection of monitoring data.
• Ability to manage monitoring access and dashboards in accordance with defined security and operational controls.
• Understanding of the need to protect application, user, transaction, and infrastructure data captured by monitoring tools.

Preferred

• Experience supporting monitoring solutions in environments with formal security, audit, or compliance requirements.
• Familiarity with secure API integrations and credential management for monitoring tools.
• Experience applying data masking or access restrictions to sensitive monitoring information.

Experience Requirements

• Minimum of 5 years of experience in APM, application monitoring, performance engineering, or a closely related role.
• Hands-on experience with AppDynamics setup, configuration, administration, troubleshooting, dashboards, alerts, Business Transactions, Health Rules, Policies, EUM, and Business iQ.
• Experience monitoring Java, .NET, or Node.js applications in production or production-like environments.
• Experience with application architecture, including monolithic applications, microservices, APIs, and distributed systems.
• Experience analyzing performance issues across application code, infrastructure, databases, networks, and user-experience data.
• Experience with Linux/Unix systems, web technologies, REST APIs, databases, SQL, and log analysis.
• Preferred experience includes cloud platforms such as AWS, Docker, Kubernetes, CI/CD tools, DevOps, SRE, and performance testing.
• Industry experience in financial services, technology consulting, regulated environments, or other production-driven sectors is preferred.
• Candidates may qualify through equivalent experience in application performance monitoring, observability, production engineering, or site reliability roles that demonstrate the required AppDynamics administration and troubleshooting capabilities.

Day-to-Day Activities

• Configure and maintain AppDynamics agents, Business Transactions, Health Rules, Policies, dashboards, alerts, reports, EUM, and Business iQ monitoring.
• Review application performance, user experience, logs, incidents, and service metrics while collaborating with development, QA, DevOps, infrastructure, database, and support teams.
• Investigate performance bottlenecks, document root-cause findings, support incident resolution, and deliver performance trend and capacity-planning reports.
• Make monitoring and alerting recommendations, tune thresholds to reduce noise, maintain monitoring coverage, and support AppDynamics integrations with CI/CD pipelines and other monitoring tools.

Qualifications

• A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is preferred; equivalent relevant professional experience may be considered.
• A minimum of 5 years of experience in APM, application monitoring, performance engineering, or related production technology roles is required.
• AppDynamics Associate- or Professional-level certification is preferred.
• Role-relevant training in AppDynamics administration, application performance monitoring, cloud monitoring, incident management, and DevOps practices is preferred.
• Continuous professional development is expected through AppDynamics training, relevant certifications, technical learning, and practical experience with emerging monitoring and observability practices.

Professional Competencies

• Applies structured analysis and troubleshooting techniques to identify performance issues and root causes across code, infrastructure, databases, networks, and user experience.
• Works effectively with development, QA, DevOps, infrastructure, database, support, and business stakeholders to resolve issues and improve monitoring coverage.
• Communicates monitoring findings, incident impacts, performance trends, risks, and recommendations clearly to technical and non-technical stakeholders.
• Adapts to changing application architectures, monitoring requirements, cloud environments, and operational priorities while maintaining reliable monitoring practices.
• Identifies opportunities to improve alert quality, reduce monitoring noise, expand observability, and increase the proactive detection of service risks.
• Manages competing incidents, requests, investigations, reports, and improvement activities according to business impact, service priorities, and agreed timelines.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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