The Role
Develop application components, custom connectors, and integrations connecting ERP systems, business applications, and third-party platforms. Gather requirements, translate business needs into technical solutions, and support customers throughout delivery. Contribute to generative AI, LLM, RAG, AI agent, and intelligent automation initiatives, including prompt design, configuration, testing, and validation. Produce technical documentation and provide functional and technical support.
Summary Generated by Built In
As part of the development of the AI Onboarding Factory, we are looking for a passionate AI Onboarding Engineer with expertise in integration technologies, application development, and Artificial Intelligence.
You will contribute to delivering innovative solutions that accelerate customer onboarding through automation, generative AI, and ERP integrations.
You will work closely with Functional Consultants, Product Managers, and customers to transform business requirements into scalable and high-performing technical solutions.
Responsibilities
Business Analysis & Requirements Gathering
- Analyze customer business processes and identify automation opportunities.
- Participate in discovery workshops and solution design sessions.
- Gather, document, and challenge business requirements.
- Translate functional requirements into technical specifications.
- Develop application components and custom connectors.
- Design and maintain integrations between ERP systems, business applications, and third-party platforms.
- Consume and integrate REST APIs, web services, and cloud-based solutions.
- Work with data exchange formats such as JSON and XML.
- Contribute to the continuous improvement of developed solutions.
- Participate in the design and deployment of generative AI-based solutions.
- Configure and optimize AI assistants, copilots, and intelligent workflows.
- Design and refine prompts to effectively address business needs.
- Contribute to integrating AI models (LLMs) into customer processes.
- Participate in projects involving technologies such as Retrieval-Augmented Generation (RAG), AI agents, and intelligent automation.
- Perform testing and validation to ensure the quality, relevance, and reliability of AI-generated outputs.
- Support customers in adopting new solutions.
- Present technical solutions to stakeholders.
- Provide functional and technical support throughout project delivery.
- Assist in resolving incidents and managing enhancement requests.
- Produce and maintain technical documentation.
- Share best practices within the team.
- Stay up to date with developments in ERP solutions, AI technologies, and integration platforms.
Skills, Knowledge & Expertise
- Knowledge of software development technologies such as .NET, C#, Java, or equivalent frameworks.
- Strong SQL skills.
- Experience with REST APIs and web services.
- Good understanding of JSON and XML formats.
- Knowledge of integration architectures and data exchange principles.
- Familiarity with authentication protocols such as OAuth2 and JWT is a plus.
Artificial Intelligence
- Strong interest in Generative AI and emerging technologies.
- Understanding of Large Language Models (LLMs).
- Knowledge of Prompt Engineering principles.
- Familiarity with Microsoft Copilot, Azure AI, OpenAI, or similar technologies is an advantage.
- Interest in RAG architectures, AI agents, and intelligent automation.
ERP & Business Applications
- General understanding of business processes and ERP environments.
- Knowledge of Finance, Supply Chain, Manufacturing, or CRM modules is considered a plus.
Soft skills
- Excellent communication and interpersonal skills.
- Strong customer orientation and service mindset.
- Curious, proactive, and eager to learn.
- Strong analytical and problem-solving skills.
- Self-driven with good organizational abilities.
- Ability to work effectively in an international and multicultural environment.
- Passion for innovation and emerging technologies.
About
Forterro is a federation of ERP software and services companies serving small to mid market companies around the globe, with offices in UK, Germany, Sweden, Switzerland, France, Poland, Bulgaria, India, Morocco and USA. At Forterro, we invest in and help to fortify both local and niche ERP software businesses.Our product line businesses are local, not localized and vertical, not verticalized.
Skills Required
- Knowledge of software development technologies such as .NET, C#, Java, or equivalent frameworks
- Strong SQL skills
- Experience with REST APIs and web services
- Good understanding of JSON and XML formats
- Knowledge of integration architectures and data exchange principles
- Understanding of Large Language Models
- Knowledge of prompt engineering principles
- Strong interest in generative AI and emerging technologies
- General understanding of business processes and ERP environments
- Familiarity with authentication protocols such as OAuth2 and JWT
- Familiarity with Microsoft Copilot, Azure AI, OpenAI, or similar technologies
- Interest in RAG architectures, AI agents, and intelligent automation
- Knowledge of Finance, Supply Chain, Manufacturing, or CRM modules
- Excellent communication and interpersonal skills
- Strong customer orientation and service mindset
- Strong analytical and problem-solving skills
- Ability to work effectively in an international and multicultural environment
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The Company
What We Do
Founded in 2012, Forterro has grown to become a category leader software solutions for the industrial market – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 1,600+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
