Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader.
JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're on a mission to empower traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.
Our growth story is nothing short of exhilarating. Over the last 20 years, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. In the last five years alone, our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide.
But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.
So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.
Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.
As an API Support Specialist (Second Shift), you will work closely with vendors, development teams, and internal stakeholders to design, build, improve, and maintain API integrations that drive seamless financial experiences for our expanding customer base. This role requires a blend of technical expertise, problem-solving skills, and cross-departmental collaboration to meet both business and technical objectives. Hours for this role are Sunday through Thursday from 2pm CT – 11pm CT, though an initial training period of 4-6 weeks working 1st shift hours will be required.
What you'll do:
This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology, supporting innovative API solutions, and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects, we encourage you to apply!
In this role you will:
Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently
Triage and manage service interruption cases, ensuring timely resolutions
Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments
Maintain active communication and support with API vendor development teams and retail API users via community forums
Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely
Collaborate across multiple departments to ensure technical and business objectives are met
Advocate for developers by driving feature requests and requirements with Product and Engineering teams
Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities
What you'll need:
Experience in API support or 3+ years of software development
Demonstrated expertise with Java, JSON, or using third-party REST API
Demonstrated experience with technical writing
Experience with SQL, WebSockets, Java, C++, .NET, and other programming languages are a plus
A passion for excellent documentation, with strong oral and written communication skills
Experience troubleshooting complex problems, working effectively across multiple teams
Compensation:
The salary range for this role will be $65,000.00 - $75,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).
Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below.
Our Core Benefits Include:
- Hybrid Schedule with Extra Remote Flexibility (Totaling over 55% remote time)
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
- Flexible Spending Accounts for Transit and Parking
- Gym Membership
Location: This role is based in Chicago, IL. There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Illinois, Indiana, Minnesota, New York, North Carolina, Ohio, Oregon, South Carolina, Texas, Utah, Virginia, Washington, Wisconsin, New Jersey, Pennsylvania.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
What the Team is Saying
Similar Jobs
What We Do
More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003, we've been building better futures for all traders by making futures trading more accessible, scalable, and user-friendly.
As a bold, innovative thought leader in the trading space, we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support, daily free education and analysis, access to developer apps, and much more.
We believe in the power of innovation to drive futures trading forward. Together, we continue to redefine what's possible in trading, advocate for our customers, and provide the best tools, support, and experiences to the fast-growing retail futures trading community.
Located in Chicago, our entrepreneurial, employee-centric culture is inspiring, innovative, and inviting. We're committed to diversity, equity, and inclusivity, so our team members feel at ease to be themselves and empowered to deliver the work they do best.
Why Work With Us
Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader, you become part of an innovative, forward-looking community that encourages creativity, collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.
Gallery
NinjaTrader Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
