RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
As an API Optimization Manager, you will play a pivotal role in ensuring the seamless integration and optimal performance of our API solutions for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients.
This is a remote vacancy open to candidates residing in Brazil.
What You’ll Do:- Continuous Monitoring and Improvement:
- Continuously monitor commercial and technical metrics for our partners to ensure constant improvements;
- Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
- Detailed Analysis and Insights:
- Conduct detailed analysis of metrics to identify areas requiring improvement;
- Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
- Internal Reporting and Coordination:
- Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution;
- Maintain clear and effective communication channels to facilitate prompt issue resolution;
- Feature Development and Scaling:
- Foster the development of new features in the market;
- Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
- Collaboration with Commercial Teams:
- Work closely with the commercial teams to ensure client KPIs are met;
- Provide strategic recommendations to improve the performance of top clients;
- Technical Gap Analysis and Resolution:
- Identify technical gaps in a client's integration;
- Collaborate with clients to resolve integration issues and enhance their API usage experience;
- Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events.
RequirementsWho You Are:
- Relevant Experience. Minimum of 3 years of successful experience in the travel industry. Overseeing the end-to-end process of API optimization.
- Experience managing RESTful and/or SOAP APIs.
- Strong understanding of JSON, XML, and API testing tools such as Postman.
- Experience with travel technology integrations, including GDS, NDC, CRS, PMS, Channel Managers, and OTA connectivity.
- Familiarity with monitoring and observability platforms such as Datadog, Grafana, New Relic, or Kibana.
- Strong analytical and data-driven decision-making skills.
- Experience managing technical vendor relationships and cross-functional projects.
- Knowledge of Agile methodologies (Scrum, Kanban).
- Language knowledge. Fluent English, Spanish or Portuguese is desired, other languages are a plus;
- Travel Requirements. Up to 30% of travel time may be required;
- Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
- Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
- International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence.
BenefitsWe offer you:
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice
Skills Required
- Minimum of 3 years experience in the travel industry overseeing end-to-end API optimization
- Experience managing RESTful and/or SOAP APIs
- Strong understanding of JSON and XML
- Experience with API testing tools such as Postman
- Experience with travel technology integrations: GDS, NDC, CRS, PMS, Channel Managers, OTA connectivity
- Familiarity with monitoring and observability platforms (Datadog, Grafana, New Relic, Kibana)
- Strong analytical and data-driven decision-making skills
- Experience managing technical vendor relationships and cross-functional projects
- Knowledge of Agile methodologies (Scrum, Kanban)
- Fluent English; Spanish or Portuguese desired
- Willingness and ability to travel up to 40% for client meetings and events
- Personal skills: proactive, results-focused, motivated, adaptable to fast-changing environments, team player
- International mindset and ability to work across diverse cultural contexts
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
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