About the Role
We are seeking a dynamic and results-driven Client Success Specialist to nurture existing relationships within the vibrant mini-program ecosystem. You will be instrumental in ensuring partners maximize the potential of their mini-program investments. If you are passionate about the digital landscape and thrive on building lasting business partnerships, this is the perfect opportunity for you.
Key Responsibilities
- Act as the primary point of contact and trusted advisor for a portfolio of existing clients, ensuring exceptional satisfaction and long-term retention.
- Collaborate closely with our internal product, business development, and marketing teams to ensure flawless project execution and alignment with client expectations.
- Analyze client mini-program performance data (user engagement, conversion rates, etc.) to provide actionable insights and strategic recommendations for optimization.
- Proactively manage client communications, providing regular updates and reports on project status and performance.
Requirements
- Experience: 3-5 years of proven experience in an Account Management role, preferably within a digital agency or SaaS company.
- Client-Centric Mindset: Ability to build strong, trust-based relationships with both technical and non-technical stakeholders.
- Language Skills: Proficiency in Mandarin Chinese and English to effectively communicate with internal teams and external clients.
Preferred Qualifications (Nice-to-Have)
- Basic technical understanding of mini-program development frameworks, UI/UX principles, and API integrations.
- Experience using project management tools.
- Demonstrable knowledge of the mini-program ecosystem.
Top Skills
What We Do
EPOS, founded in 2009, is a leading Point-Of-Sales (POS) system vendor. We aim to provide SMEs powerful yet cost-effective digital solutions.
Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customisation requirements and handling of major projects (e.g. major clients will have 50-60 outlets, with more than 100 POS terminals). Our clients include LTA, KKHospital, Popular Bookstore, UMart, Bounce Inc.
We are a team that is truly passionate about helping businesses succeed. We want to see our customers thrive, and to expand and grow their business as ours.
