The Role
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
We are searching for a motivated technical person keen to develop a skill set that bridges the gap between tech and commercial teams to lead our API customer onboarding process and technical support for API customers. You will need excellent communication and customer service skills to support customers and guide them through our API integration best practice.
What you’ll do
- You will be responsible for providing technical support to API customers throughout their onboarding journey - working with customers’ technical teams to successfully integrate with and test Lalamove’s API.
- Contribute ideas and implement a formal onboarding process that best suits customers needs, working with the product team on suggestions how to improve the onboarding experience for customers with the objective of driving self-service as far as possible.
- Maintain a selection of best practice and advice to support customers to develop an API Developer community.
- Evaluation of API documentation for select partners.
- Be the Subject Matter Expert on API and proactively sharing feedback within the organisation for continuous improvement.
What we're looking for
- Experience with JSON & RESTful API is an advantage
- Experienced in SOA & Web Services
- Knowledge of SOAP / XML / XSLT
- Familiarity with Security (include SAML/OAuth)
- Excellent communication and writing skills and be comfortable providing excellent support to customers
- Fluency in English is required.
- Fluency in other languages such as Spanish or Portuguese is a plus.
- Development experience in Java/PHP/Python/C#/Go/Ruby/Node.js is desirable;
- Ability to conduct POC with customers
- Experience in writing production code will be an advantage
- Prior experience in supporting API integrations will be a major advantage
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Para todos os candidatos - Lalamove respeita sua privacidade e está comprometida em proteger seus dados pessoais. Este aviso informará como iremos utilizar seus dados pessoais, explicará seus direitos de privacidade e a proteção legal que você terá quando você se aplicar para se juntar à nós. Por favor, dedique tempo pra ler e entender este aviso. Aviso de Privacidade do Candidato: https://www.lalamove.com/pt-br/candidate-privacy-notice
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
