API Integration Specialist

Reporting to the Customer Success, Technical Services Manager, the API/SSO/Email Support Specialist is responsible for providing technical integration support to TraceGains customers, including API configuration, SSO authentication, and email workflow setup. This role sits within the Customer Success Technical Implementation Services Team and works directly with customers, external development teams, and internal R&D to support implementations, troubleshoot issues, and ensure successful integrations. This position will be Remote.
 

In this role, a typical day will look like:

• Provide real-time customer support via video calls and email for API, SSO, and email integrations during U.S. business hours
• Troubleshoot API integrations and SSO configurations, collaborating with external development teams and internal stakeholders
• Construct and execute API calls using tools such as Postman or scripting methods to test and validate integrations
• Analyze and map data structures between TraceGains and external systems to ensure accurate data exchange
• Support enterprise email integrations using Microsoft Graph, SMTP, POP3, and IMAP4 protocols
• Assist with standard configuration setup for new customers by following established implementation processes and documentation

The essential requirements of the job include:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field, or equivalent practical experience
• 1–3 years of experience in API integrations, technical support, or a related technical role
• Working knowledge of REST and/or SOAP APIs, including authentication methods (API keys, OAuth)
• Experience using API tools (e.g., Postman) or scripting to construct and test API calls
• Understanding of SSO concepts and identity provider configurations
• Bilingual fluency in Spanish is preferred

TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.