API Integration Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Logistics ID team is a fast-growing team responsible for scaling up the Logistics vertical business in Grab Indonesia. We identify and meet the needs of customers, driver partners and partners within the Logistic landscape. We are made up of go-getters who create strategies and bring them to live by working collaboratively across multiple partners. If you are looking to learn and understand multiple facets of our business from demand generation, supply management, financial analysis, product management, marketing, operations to even fraud & risk analysis, then you should join our team!

Get to Know the Role

You will be to support and succeed GrabExpress Team to grow up API Integration adoption in ID. In particular, the role will handle the technical aspects of the integration, in which you have to master the API documentation and the API integration process to provide help, declutter bottleneck and support the overall business throughout the integration process.

Reporting to the manager, you will be working onsite in our Jakarta office.

The Critical Tasks You Will Perform

• Perform multiple technical supports (i.e. technical issue resolution, system configuration) to our API Partners throughout the API Integration process and BAU
• Perform escalation to our regional product teams and engineers in case of any issues/errors that occur throughout the integration process and BAU
• Support Partners at various stages of the API Integration process this includes development, staging testing, pilot rollout etc.
• Provide analytical support to evaluate issue patterns and provide API Integration insights for GrabExpress
• Support various stakeholders to configure GrabExpress service types across Indonesia

Qualifications

What Essential Skills You Will Need

• Bachelor degree preferably in Information Technology, Information System, Analytics, Business Management, or Engineering
• 2-4 years of experience in Tech Startup Industry/Tech Consulting
• Experience in API Integration Projects
• Experience using Postman,
• Project management skills
• Experience and knowledge in both technical and business ops language
• Language proficiency in English and Bahasa will be preferred.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.