APAC Project Manager

About QAD Redzone

Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1200 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.

Founded in 2013 with a bold vision to transform manufacturing performance, while bringing dignity back to the frontline worker. Redzone provides the tools that enable the self-organizing adaptive behavior of the front-line manufacturing team to win the productivity game, avoiding downtime, or quality losses.

Under the leadership of Coaching Director, the Project Manager is responsible for management and oversight of Redzone’s project implementation. 

This position is Full Time, Remote and required to travel 40% of the time. 

Responsibilities:

• Facilitate and lead the customer journey for 6-12 weeks after each new customer is added until we go onsite to coach.

• Participate in onsite Success Plan to focus the customer on the priority activities that need completion.

• Ensure signals are connected and tested prior to onsite coaching.

• Support the infrastructure and installation for Visual Factory.

• Guide the customer and provide support configuration to map Redzone to the customer’s site.

• Highlight any risks and address them with the customer team, Coaching Director, and Platform Leadership.

• Responsible for overseeing the deployment of Redzone software for multiple concurrent clients- manage the process from the handover from the sales team through providing onsite coaching services.

• Configure and setup Redzone software that matches the production process at the client’s manufacturing plant.  This process must include manufacturing data such as product and equipment information and product run rates.

• Ensure automation signals from the plant (such as photo eyes or machine cycles) come back to the software and provide accurate and real time data to Redzone for the shop floor team.

• Ensure the contractor work with the hardware and automation happens quickly and efficiently while maintaining the project schedule and cost plan.

• Perform regular weekly status calls with active project teams across multiple clients in order to ensure project stays on track and all milestones are achieved.

• Responsible for the success of the software and coaching a “Green Go Live” based on project management leading up to that point.

• Manage client relationships and satisfaction, including but not limited to serving as the point of contact for projects, responding to client requests, and critical events in a professional and timely manner.

• Understand the escalation process for any critical path items or risk points that could result in delays or unsatisfactory project result(s).

• Document and maintain the project templates, training decks, and communication tools that are used with clients. 

• Support on-site Continuous Improvement Coaches and customers with configuration, expansion, and automation requests. 

• Other duties as assigned.

Required Skills

• Understand the shop floor environment, workflow, and processes in Food & Beverage and Consumer Packaged Goods’  for a variety of industries with the necessary depth to foster confidence and to support the client during the project.

• Sound judgement and excellent assessment skills. 

• Excellent interpersonal and organizational skills. 

• Understand escalation process for any critical path items or risk points that could cause a delay or unsatisfactory project result.

• Experience working with project management, ideally in software or systems deployments.

• Strong written and verbal communication skills. 

• Experience managing or supporting software projects of different sizes, complexity and contractual types.

• Proven ability to cut through barriers to accomplish tasks.

• Confident with MS Office Suite, Windows operating systems and Apple hardware/operating systems.

• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients. Manage multiple deadlines and tasks.

• Ability to develop and maintain strong relationships with clients as well as internal teams.

• Ability to self-manage and prioritize tasks across active projects to meet critical path deadlines. 

• Able to work in a high paced, high growth environment. 

• Tech friendly & comfortable communicating technical requirements regarding networking, wireless, and software information.

• Programmable Logic Controller (PLC) experience and familiarity is a plus, but not required

Education/Experience

• BA or BS – Relevant fields of study can include and are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management. 

• 4+ years in a similar position-providing direct coaching to business clients.  

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
• Compensation packages based on experience and desired skill set

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.