APAC Partner Support Coordinator

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: APAC Partner Support Coordinator

Location: Melbourne

Who We Are:

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for unconventional thinkers who appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What we're looking for:

We are seeking a highly motivated and experienced APAC Partner Support Coordinator to join our team in Melbourne. The APAC Partner Support Coordinator is pivotal to the success of our Distribution, Vendor and Altitude reseller partners across APAC. As a 100% channel-led business, it is critical for SOTI to ensure that we recruit, onboard and support a high-performing ecosystem of partners across a wide range of industry verticals and use cases. This is a hybrid role that also supports the renewals function across APAC. Its goal is to ensure customers continue to use SOTI products by renewing and growing their existing license investment while also considering expansion via SOTI’s New Product Initiatives (NPIs).

What’s in it for you?

The People—From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in—a culture that emphasizes personal growth, continuous innovation, and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology—You’ll get the chance to work with cutting-edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTI’s partners, which include leading tech giants that will keep you on the cusp of emerging technologies.

What you’ll do:

Internal

• Maintain excellent relationships with key internal stakeholders to support partner operations.

• Research, recommend, design and create improved processes and technology to enhance the partner experience.

Partner Relationship Management

• Build productive, professional relationships with key personnel in assigned partner accounts to ensure partners establish and meet their assigned key performance indicators and business objectives.

Partner Recruitment & Onboarding

• Collaborate with the APAC sales team to identify potential new partners and grow the SOTI channel ecosystem into new markets, verticals, and use cases.

• Plan and execute partner recruitment marketing activities in conjunction with the APAC marketing team.

• Manage the partner onboarding process, including collecting partner profile information, issuing contracts & partner portal account creation.

• Manage and report on the status of the new partner pipeline using SFDC.

Partner Enablement

• Identify the key metrics of success for a partner and build a reporting mechanism to show the partner’s progress, such as onboarding status. academy training completions, number of opportunities identified, sales revenue

• Ensure Partners have access to and are using all available resources to succeed:

• SOTI Academy, NFR demo tenants, Partner Portal, SOTI Partner Training events

• Achieve and maintain the desired partner certification/competency level in each partner

Partner Management

• In conjunction with the AM team, create account plans and jointly run Quarterly Business Reviews (QBR) to design strategies for incremental business growth.

• Enable greater forecasting accuracy through alignment with the partners.

Partner Sales & Renewals

• Collaborate with APAC Renewals Team lead as key backup to this role across the region.

• Drive renewal retention through proactive planning and liaising with partners in advance of renewal dates.

• Achieve targets for profitable sales volume in assigned partner accounts

• Identify and grow opportunities within the Partner’s territory and collaborate with the Partner and the SOTI sales teams to enable growth attainment

• Identify opportunities in partner accounts to expand SOTI’s product portfolio with New Product Initiatives (NPI) or license growth within existing products

Experience you'll bring:

• 3+ years experience in working directly with partners and customers

• Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company

• Proficient in Salesforce and other CRM tools

• Excellent communication, interpersonal, and negotiation skills

• Strong organizational, time management, and problem-solving skills

• Ability to work independently and as part of a team.

• Ability to handle multiple tasks and deadlines in a fast-paced environment.

• Knowledge of SAAS products and services and industry trends

• Proven success in developing and managing partner relationships and driving ongoing revenue results

• Proven ability to work independently in a dynamic sales environment

About SOTI

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. 

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal-opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

#LI-DK1

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.