APAC IT Support

APAC IT Support
Full time, HK Based

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

WHAT WE WILL TRUST YOU WITH...

IT Operations & Systems

• Configure, maintain, and optimize in-house systems used for sales events to ensure smooth performance and user experience
• Support and maintain office IT infrastructure, including Wi-Fi, firewalls, and VPN connectivity
• Assist in system improvements and contribute to IT-related projects as needed
  

End-User Support

• Provide timely and effective technical support for hardware, software, and internal systems
• Diagnose and troubleshoot issues, ensuring minimal disruption to business operations
• Escalate complex issues to relevant teams and follow through to resolution
• Deliver clear, step-by-step guidance to users (both written and verbal)
  

Device & Asset Management

• Manage employee IT lifecycle, including onboarding (device setup, account provisioning) and offboarding
• Administer Mobile Device Management (MDM) solutions (e.g., Microsoft Intune), including device enrollment and policy enforcement
• Maintain accurate hardware inventory, including tracking, maintenance, and disposal
  

Procurement & Vendor Management

• Handle IT procurement processes, including sourcing, purchasing, and vendor coordination
• Manage relationships with vendors to ensure timely delivery and support
  

Cross-functional Collaboration

• Work closely with internal teams across regions to identify root causes and ensure smooth execution of IT operations
• Support business-critical activities (e.g., sales events) with reliable IT setup and support

WHAT IT TAKES…

• Diploma or above in Information Technology or related disciplines
• Minimum 2 years of experience in IT support or IT operations
• Strong interest in computer systems, mobile devices, and IT infrastructure
• Solid troubleshooting and problem-solving skills
• Good communication skills with the ability to explain technical concepts clearly
• Proficiency in Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Intune)
• Basic understanding of networking concepts (TCP/IP, LAN, WAN, VPN)
• Experience supporting Windows and/or macOS environments
• Experience with Mobile Device Management (MDM) tools (e.g., Intune)
• Exposure to IT procurement and vendor management
• Hands-on experience with networking equipment (routers, switches)
• Basic knowledge of SQL or web technologies (HTML, CSS, JavaScript)
• Experience with e-commerce platforms (e.g., Shopify)
• Ability to provide technical support in English and Chinese