AP Support Specialist

Position Summary

The AP Support Specialist is responsible for centralized AP Support Help Desk inquiry resolution in accordance with Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs), including supporting cross functional departments and business segments. The position is critical to Apogee’s Requisition to Pay process and will have month end reporting and analysis responsibilities.  A background in finance or accounting, strong attention to detail, and excellent communication skills is critical to the success of this position.    

Responsibilities

• Provide accurate, timely, and professional service to all internal customers (team members) and external customers (suppliers) when answering questions, researching complex problems, or assisting with any cross functional special projects.
• Build strong relationships with internal and external business partners, and suppliers. Maintain open lines of communication to build rapport and trust.
• Supplier statement review (including Intercompany) and account reconciliations.
• Secure supplier invoice copies for processing, as needed.
• Responsible for month end close reporting and adjustments as needed.
• Monitor outstanding checks and assist with escheatment process when applicable.
• Gather data for AP metrics reporting.
• Identify and implement improvements to processes to increase effectiveness of operations.
• Coordinate with stakeholders to improve efficiencies and ensure targeted results based on root cause resolutions.
• Continue to develop skills, build payables knowledge, and business acumen.
• Provide mentoring, coaching and support to less experienced team members.
• Provide timely escalation of issues requiring 2nd level support to Accounts Payable Supervisor or Manager.
• Participate and support department projects and company initiatives as required.
• Other duties as assigned.

Education & Experience

Required:

• Minimum Accounting or Finance associate’s degree or High School diploma / GED equivalent with 3-5 years’ experience using accounting principles.
• Excellent interpersonal, written and verbal communication skills.
• Ability to perform in a dynamic environment.
• Strong attention to detail and ability to work well within a deadline driven environment.
• Positive, professional attitude and strong customer service skills with an ability to deal with conflict / sensitive topics.
• Ability to maintain confidentiality of sensitive information.

Preferred:

• Microsoft Excel experience, including pivot tables and VLOOKUP functions.
• Previous Customer Support / Customer Service experience

Pay Range: $24.00-$27.00/hr

Work Environment

This position is located at our Viracon offices in Owatonna, Minnesota. Work is “hybrid” and defined by the Sr AP Shared Services Manager with an expectation of working in office a minimum of 3 days. Core operational support hours are Monday-Friday 8:00 AM–4:00 PM CST.

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Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)

• Incentive Plans

• 401(k) with employer contribution and match

• Employee Stock Purchase Plan with employer match

• Paid Time Off (Vacation and Sick Time)

• Paid Holidays

• Tuition Reimbursement Program

• Employee Assistance Program (EAP)

• Wellness Program

• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.