- Pay: $15.75/hour + Performance-based tiers
Location: Hybrid (Tuesday, Wednesday, Thursday in-office)
Schedule: Monday - Friday 6-3, 7-4, Mountain Time
OverviewCorrection Specialists are the final line of defense in ensuring accurate utility provider payments and resolving client funding discrepancies. This role is critical to maintaining financial accuracy, client satisfaction, and data integrity across the organization.
We’ve seen success in Correction Specialists who demonstrate the following strengths:
- Ability to quickly learn new software systems and accurately research complex issues.
- Strong attention to detail with a knack for identifying and correcting data discrepancies.
- Self-motivated and comfortable working independently to investigate and resolve inconsistencies.
- Excellent critical thinking and problem-solving skills.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment
- Investigate and resolve billing errors related to provider payments and client funding.
- Promptly process invoice corrections, including advancing, retracting, or refunding payments as needed.
- Determine the root cause of billing issues and take corrective actions to ensure payments are issued to the correct providers and appropriate funds are refunded or requested from clients.
- Collaborate with internal teams to resolve discrepancies and prevent future errors.
- Maintain thorough documentation of all actions taken and support data accuracy within financial systems.
- Contribute to the improvement of processes that support payment integrity and client trust.
- Comfortable using a computer and multitasking through multiple computer programs
- Experience in billing, payments, or finance operations preferred.
- Strong analytical and problem-solving skills enabling you to solve problems using the resources and tools available
- Experience with Google Suite (Gmail, Calendar, Chat, Meet), preferred
- Excellent communication and documentation skills.
- Comfortable working in a fast-paced, team-oriented environment.
- High attention to detail which results in excellent accuracy.
- High School diploma, GED, or equivalent
Skills Required
- High School diploma, GED, or equivalent
- Comfortable using a computer and multitasking through multiple computer programs
- Experience in billing, payments, or finance operations
- Strong analytical and problem-solving skills
- Experience with Google Suite (Gmail, Calendar, Chat, Meet)
- Excellent communication and documentation skills
- Comfortable working in a fast-paced, team-oriented environment
- High attention to detail and accuracy
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
