AP BPO Specialist

Key Responsibilities

• Oversee AP operations performed by the external BPO partner, take a QA role over high-risk process. 
• Monitor service delivery against contracted SLAs, KPIs, operational controls, and compliance requirements. 
• Conduct regular performance reviews with the BPO provider and drive corrective actions where performance gaps are identified. 
• Ensure AP activities are executed accurately, timely, and in accordance with company policies and procedures. 
• Act as the escalation point for complex operational issues, exceptions, and service disruptions. 
• Perform root cause analysis on recurring issues and establish sustainable solutions.
• Support internal and external audit activities.
• Identify opportunities to streamline and standardize AP processes. 
• Lead process improvement initiatives using Lean, Six Sigma, or best-practice methodologies. 
• Support automation initiatives, including OCR, workflow tools, e-invoicing, and RPA solutions. 
• Document and maintain standard operating procedures and process documentation.
• Support the design, implementation, and stabilization of new AP processes. 
• Lead process reviews to identify control gaps, inefficiencies, and optimization opportunities. 
• Document and maintain operating procedures, work instructions, and governance standards. 
• Drive standardization initiatives across treasury activities managed by the service provider. 
• Participate in transformation programs and digitalization initiatives (AI implementation)
• Support AP-related system implementations, upgrades, and process transformations. 
• Coordinate testing, user acceptance activities, and operational readiness assessments.
• Act as the AP subject matter expert for the BPO provider. 
• Develop and coordinate training programs for new processes, controls, systems, and policy updates.

Skills, Knowledge and Expertise

• Accounting/Business administration degree or similar.
• Significant experience in AP Operations, Shared Services, or Finance Operations.
• Experience managing outsourced service providers, BPO relationships, or global business services environments. 
• Strong understanding of AP processes, banking operations, cash management, payments, and reconciliations.
• Minimum of 3-4 years in finance department, focused in AP area.
• Strong analytical, problem-solving, and stakeholder management skills.
• Team players offer support to others, and adaptability to change to support where needed within the team.
• Quick learner.
• Ability to work under pressure, teamwork, detail and service orientation
• Excellent Excel skills.
• High level of English is a must.

Equal Opportunities

About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase​. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.