Company Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us
Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the AOG Department
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
- Ensure accurate and timely data entry into our operational system - process AWBs and BLs.
- Track and Trace Export and Import files and reporting.
- Use operational workflows on daily basis.
- Ensure arrival notices are communicated in timely manner to customer and overseas offices.
- Ensure accurate and timely client and Service Providers billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs.
- Understand department process flow, looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures are in place and updated.
- Meet KPI standards in accordance with the Company's procedure.
- Overseas communications, timely responses to emails and phone requests (internal and external)
- Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.
Reporting Structure
- AOG Lead, Supervisor and Manager
Qualifications
- 1 year plus related experience and/or training with specific focus on AOG and airspace industry.
- Understanding of air documentation process and air shipments flow
- Experience in international and domestic (air and ground) routing and dispatching.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills and detail oriented with sense of urgency.
- Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
- Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
- Availability for rotating/scheduled afterhours, overnight and weekend shift
- Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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